Steam-connect conversation software

All your customer contact in one interface. Wherever you are.

With Steam-connect conversation software you keep track of all your contact moments with your customers. All in one interface. This way you will always have a 360-degree customerview and all your conversations will stay on track.

Steam-connect

Steam-connect conversation software

All your customer contact in one interface. Wherever you are.

With Steam-connect conversation software you keep track of all your contact moments with your customers. All in one interface. This way you will always have a 360-degree customerview and all your conversations will stay on track.

Steam-connect

Steam-connect conversation software

All your customer contact in one interface. Wherever you are.

With Steam-connect conversation software you keep track of all your contact moments with your customers. All in one interface. This way you will always have a 360-degree customerview and all your conversations will stay on track.

Steam-connect

Everything your contact department needs.

Customer contact on
all channels

Contact with your customers runs through different channels. And it’s up to you to keep track of all those channels. Lucky for you here’s Steam-connect: the complete omnichannel software for all your conversations. From inbound and outbound telephony to social media and live chat: Steam-connect has it all.

Customer contact where and when you want

You can use Steam-connect for your customer service software , as well as for webcare, fundraising, market research and appointment scheduling. Steam-connect is a complete hub that allows you to manage your entire contact center, whenever and wherever you want. Steam-connect is cloud-based, so you just take your office with you.

For every company with customer contact

A wide range of companies with customer contact use Steam-connect: (external) call centers, customer contact centers, telemarketers, advertisers, support departments and SMEs. And we understand that, because Steam-connect offers everything you need in one system.

Steam-connect
Steam-connect
Steam-connect brochure

Personal advice

Curious in how many months you have earned back the investment in Steam-connect? Our consultants are happy to calculate your ROI. And of course we are ready to see how your organization can best set up Steam-connect.

Download brochure

More than two hundred companies experience daily that their customer contact runs a lot smoother thanks to Steam-connect. In our brochure you can read how they do this and how the implementation process works. Download the brochure below.

Steam-connect has it all.

Our conversation software offers you a lot of possibilities. From inbound and outbound telephony, e-mail, chat, SMS, and WhatsApp, to social media such as Twitter and Facebook. You organize all your customer contact in the way that best suits your company. Curious about the costs? With us you only pay for what you use .

Inbound

Customers still like to pick up the phone. But then they want to get to the right person quickly. With our innovative IVR, all your inbound traffic gets to the right agent.

Outbound

Get the most out of your outbound strategy through intelligent dialers. Our clients use it for customer contact, but also for appointment scheduling, lead generation or database enrichment.

Social Media

Steam-connect goes beyond just calling, so we integrate with social media channels such as Facebook, Twitter, Instagram and WhatsApp for Business.

SMS

Text messages are still well read. Of course, we make good use of that in Steam-connect. Sending a reminder of an appointment made? No problem!

Email

Receive and reply to all e-mails in one screen where other contacts are also handled.

Chat

Live chat is one of the fastest emerging customer contact channels. With Steam-connect you can easily add a chat widget to your website, so that customers get immediate answers to their questions.

Contactforms

Also, handle customer contact forms quickly and easily without your colleagues having to switch between screens and tools.

WhatsApp

WhatsApp has two billion users and is making its rise in customer contact. A platform, therefore, you shouldn’t miss. With our WhatsApp for Business integration, you”ll blend it with all your other channels.

Steam-connect API

With our API, you link your other packages to Steam-connect, such as your CRM or ERP solution. We also integrate with Salesdock by default.

BNC Logo
sociaalplus logo
Essent logo
DPG media
Soleo
Steam-connect

Read our blog posts.

We like to inspire you. That is why we write weekly blogs with tips, best practices & news from the world of customer contact. Use it to your advantage!

  • Reputatiemanagement

    6 ways to improve your online reputation

    In this fast-paced, online world, reputation management has become a must. But what is it and how do you deploy it properly? We update you.

  • Negatieve reacties op social media

    Negative comments on social media: 8 tips for staying positive

    Back in the day ... when kids just played outside, you could smoke in the hospital and complaints just came in through the mail. Unfortunately, those days are over, customers just hurl their negative feedback on the worldwide web and publicly pillory you. How do you deal with negative comments on social media?

  • Abandon rate

    7 ways to lower abandon rate in your call center

    A high abandon rate rate is a sign that your call center processes are not in order. We give you tips to lower this percentage.

What our customers say

We can claim that we develop great software, but do our customers think so too? Thank goodness yes! Read their testimonials.

  • Lead Development Company

    “We go for quality in our conversations and so you have to work with the best software. The great thing about Steam-connect is that it is very scalable: we grew in terms of customer base and number of employees, and you can always add new employees and customers effortlessly."

  • SociaalPlus

    “Steam-connect is head and shoulders above the rest on several fronts. First of all, the flexibility, the cost price and also the possibilities for training. But especially their motivation and commitment to help set up the system and adapt it to our way of working.”

  • Roscom Promotion

    "We clicked immediately in the first conversations, our supply and demand of Steam-connect matched perfectly and it was arranged and installed in no time. With Steam-connect we were able to get started right away, but there was also room for possible further growth."