Steam-connect conversation software

All your customer contact in one interface. Wherever you are.

With Steam-connect conversation software you keep track of all your contact moments with your customers. All in one interface. That way, you’ll never lose the story line again AND all your conversations will stay on track.

Steam-connect

Steam-connect conversation software

All your customer contact in one interface.
Wherever you are.

With Steam-connect conversation software, you keep track of all your contact moments with your customers. All in one interface. So you never lose the storyline again and all your conversations stay on track.

Steam-connect

Steam-connect conversation software

All your customer contact in one interface.
Wherever you are.

With Steam-connect conversation software, you keep track of all your contact moments with your customers. All in one interface. So you never lose the storyline again and all your conversations stay on track.

Steam-connect

Everything your contact department needs.

Customer contact on
all channels

Contact with your customers runs through different channels. And it’s up to you to keep track of all those channels. Lucky for you here’s Steam-connect: the complete omnichannel software for all your conversations. From inbound and outbound telephony to social media and live chat: Steam-connect has it all.

Customer contact where and when you want

You can use Steam-connect for your customer service software , as well as for webcare, fundraising, market research and appointment scheduling. Steam-connect is a complete hub that allows you to manage your entire contact center, whenever and wherever you want. Steam-connect is cloud-based, so you just take your office with you.

For every company with customer contact

A wide range of companies with customer contact use Steam-connect: (external) call centers, customer contact centers, telemarketers, advertisers, support departments and SMEs. And we understand that, because Steam-connect offers everything you need in one system.

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Steam-connect brochure

Personal advice

Curious in how many months you have earned back the investment in Steam-connect? Our consultants are happy to calculate your ROI. And of course we are ready to see how your organization can best set up Steam-connect.

Download our brochure

More than two hundred companies experience daily that their customer contact runs a lot smoother thanks to Steam-connect. In our brochure you can read how they do this and how the implementation process works. Download the brochure below.

Steam-connect has it all.

Our conversation software offers you a lot of possibilities. From inbound and outbound telephony, e-mail, chat, SMS, and WhatsApp, to social media such as Twitter and Facebook. You organize all your customer contact in the way that best suits your company. Curious about the costs? With us you only pay for what you use .

Inbound

Customers still like to pick up the phone. But then they want to quickly reach the right person. With our innovative IVR, all your inbound traffic goes to the right agent.

Outbound

Get the most out of your outbound strategy through intelligent dialers. Our customers use it for customer contact, but also for appointment planning, lead generation or database enrichment.

Social Media

Steam-connect goes beyond just calling, so we integrate with social media channels such as Facebook, Twitter, Instagram and WhatsApp for Business.

SMS

Text messages are still read well. Of course we make good use of that in Steam-connect. Send a reminder of an appointment made? No problem!

E-mail

Receive and reply to all e-mails in one screen where other contacts are also handled.

Chat

Live chat is one of the fastest emerging customer contact channels. With Steam-connect you can easily add a chat widget to your website, so that customers get immediate answers to their questions.

Contact forms

Also handle customer contact forms quickly and easily without your colleagues having to switch between screens and tools.

WhatsApp

WhatsApp has two billion users and is on the rise in customer contact. A platform that you should not miss. Blend it with all your other channels with our WhatsApp for Business integration.

Steam-connect API

With our API you can link your other packages to Steam-connect, such as your CRM or ERP solution. We also integrate with Salesdock as default.

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Read our blog posts.

We like to inspire you. That is why we write weekly blogs with tips, best practices & news from the world of customer contact. Use it to your advantage!

  • d48eb6a0 d51d 452c a9eb 18eca8909661

    Conversational marketing: everything you need to know

    Conversational marketing: a buzzword or is it something you should be working on in 2024? We'll update you all the way.

  • 652779de 06e3 482f 9676 7519e523ef59

    Up selling & Cross selling: 5 proven strategies

    Are you in telesales and tired of the same sales pitch over and over again? Then read on. Up selling and cross selling are your secret weapons to not only increase sales, but to make your customers happy with more than they expected. Selling more while giving customers broad smiles: sounds like music to your ears, right?

  • Positieve taal

    The power of positive language in customer conversations

    Ever feel like you can transform a customer conversation with a few magic words? This is not a fairy tale, but the power of positive language. In the world of customer contact, how you say things matters as much as what you actually say.

What our customers say

We can claim that we develop great software, but do our customers think so too? Thank goodness yes! Read their testimonials.

  • Victus Sales

    "Steam-connect makes our agents' lives much easier because they don't have to constantly switch between different platforms. Everything is available from one screen."

  • Lead Development Company

    “We go for quality in our conversations and so you have to work with the best software. The great thing about Steam-connect is that it is very scalable: we grew in terms of customer base and number of employees, and you can always add new employees and customers effortlessly."

  • SociaalPlus

    “Steam-connect is head and shoulders above the rest on several fronts. First of all, the flexibility, the cost price and also the possibilities for training. But especially their motivation and commitment to help set up the system and adapt it to our way of working.”