Using ChatGPT in the contact center: 9 applications + prompts
Running a contact center in these digital times is [...]
Here’s how to take your email customer service to the next level
In the digital age we live in - with a [...]
Why the telephone is alive and well – and will remain so
We recently conducted a poll on Facebook and asked people [...]
Customer complaints? Here are our 9 top strategies
1. Acknowledge your customer's complaint One of the most [...]
7 tips to improve your First Contact Resolution
Within customer service, First Contact Resolution (FCR) is very [...]
CSAT Score: The Ultimate Guide (+best practices)
In this blog, we will elaborate on the meaning [...]
9 VoIP security risks and how to solve them
Voice over Internet Protocol (VoIP) is a communications technology that [...]
12 customer contact trends & forecasts for 2023
In today's rapidly changing business world, customer contact is [...]
Here’s how to use aftersales to generate more revenue
In today's economy, it is more important than ever to [...]
9 ways Steam-connect makes your customer contact more efficient
Customer contact is an essential part of any successful business. [...]
