In this fast-paced, online world, reputation management has become a must. But what is it and how do you deploy it properly? We update you.
When people post negative comments about a company on social [...]
The abandon rate is the [...]
IVR is a technology that allows a computer to communicate with people through voice and keyboard input. IVR systems are used by organizations to automate customer interactions and save on customer service costs. In this blog, we'll explain what an IVR is and how to best use it for your business.
Managing a social media crisis is the last thing you [...]
To measure is to know and to guess is to miss. So measure your customer satisfaction. But how do you go about it and make sure you don't miss anything? Read it here.
Calculating your Net Promoter Score (NPS) is an essential part of understanding how well your company is doing in terms of customer service. In this blog, we explain what NPS is, how to calculate it and how to improve your NPS.
Agents are the backbone of your [...]
The world is changing and the pandemic has made it [...]
With Hiya, you're no longer an unknown caller and [...]