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About Renée Müller

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So far Renée Müller has created 137 blog entries.

Interactive Voice Response (IVR): what is it and how does it work?

IVR is a technology that allows a computer to communicate with people through voice and keyboard input. IVR systems are used by organizations to automate customer interactions and save on customer service costs. In this blog, we'll explain what an IVR is and how to best use it for your business.

By |2022-11-08T10:10:41+01:0031 October 2022|Blog|Comments Off on Interactive Voice Response (IVR): what is it and how does it work?

Measuring customer satisfaction: complete guide + best practices

To measure is to know and to guess is to miss. So measure your customer satisfaction. But how do you go about it and make sure you don't miss anything? Read it here.

By |2022-10-20T12:11:41+01:0020 October 2022|Blog|Comments Off on Measuring customer satisfaction: complete guide + best practices

NPS: this is how to calculate your Net Promoter Score (+examples)

Calculating your Net Promoter Score (NPS) is an essential part of understanding how well your company is doing in terms of customer service. In this blog, we explain what NPS is, how to calculate it and how to improve your NPS.

By |2022-10-04T14:15:15+01:004 October 2022|Blog|0 Comments
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