The power of positive language in customer conversations
But what does it really mean to have a "good [...]
This is how to become king(s) of active listening
Have you ever met someone who listens so well that [...]
7 strategies to arm your call center against fraud
Call centers are often the first point of contact for [...]
Outsourcing 101: everything you need to know about external collaborations
It opens doors to a world of expertise and efficiency [...]
Why acquisition outsourcing can be a gamechanger for your business
This is where acquisition outsourcing comes in. Instead of spending [...]
From opt-ins to don’t call me registry: an overview of regulations in telemarketing
In this article, we dive into the heart of telemarketing [...]
Cold acquisition: a complete guide
Dive with us into the world of cold calling, unsolicited [...]
5 best practices for approaching prospects in the B2B call center
The first step in making valuable contacts in business is [...]
Effective Direct Marketing: here’s the secret
What is direct marketing? Let's start with the direct marketing [...]
Changing customer needs? Digital Transformation is your lifesaver
You've just optimized your product or service and then suddenly [...]
