• International Girls in ICT Day, an interview with Sukayna Znagui; Quality assurance engineer at Steam-connect

    Celebrating International Girls in ICT Day

    Celebrate International Girls in ICT Day with us as we interview Sukayna Znagui, one of our talented female team members in Tangier, Morocco. #InternationalGirlsInICTDay

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    This way you are compliant with the AVG, Code Telemarketing and Telecommunications Act

    In recent years quite a lot has changed in the laws and regulations for customer contact. In this article we show you how you can be compliant with the AVG, Code Telemarketing and Telecommunications Act.

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    Conversational marketing: everything you need to know

    Conversational marketing: a buzzword or is it something you should be working on in 2024? We'll update you all the way.

  • Positieve taal

    The power of positive language in customer conversations

    Ever feel like you can transform a customer conversation with a few magic words? This is not a fairy tale, but the power of positive language. In the world of customer contact, how you say things matters as much as what you actually say.

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    This is how to become king(s) of active listening

    Good listeners: they are rare. But fortunately, you're never too late to learn, and this article is packed with tips on active listening and smart communication.

  • b2b callcenter

    5 best practices for approaching prospects in the B2B call center

    You have a list of potential new clients as long as your arm, you're ready at the phone, and... Now what? How do you make sure the conversation becomes more than a standard sales pitch? How do you actually make contact? If these are questions you have ever asked yourself, you are in the right place. In this blog, we dive deep into the art of conversation within the b2b call center.

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    Effective Direct Marketing: here’s the secret

    Why does direct marketing still remain an essential part of the marketing mix, even in an age full of digital alternatives? That's simple: it's one of the most effective ways to generate and convert leads. In this blog, we dive into the heart of what makes direct marketing so powerful.

  • Digitale Transformatie

    Changing customer needs? Digital Transformation is your lifesaver

    Changing customer needs: every business faces them. What was right today is suddenly wrong tomorrow. How do you deal with a customer base that suddenly turns 180 degrees? Digital transformation is going to help you.

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    9 November 2023

    7 strategies to arm your call center against fraud

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    6 November 2023

    Outsourcing 101: everything you need to know about external collaborations

  • Aangepaste Code Telemarketing: 4 veranderingen die je moet weten

    23 October 2023

    Why acquisition outsourcing can be a gamechanger for your business

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    12 October 2023

    From opt-ins to don’t call me registry: an overview of regulations in telemarketing

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    5 October 2023

    Cold acquisition: a complete guide

  • b2b callcenter

    27 September 2023

    5 best practices for approaching prospects in the B2B call center