• b2b callcenter

    5 best practices for approaching prospects in the B2B call center

    You have a list of potential new clients as long as your arm, you're ready at the phone, and... Now what? How do you make sure the conversation becomes more than a standard sales pitch? How do you actually make contact? If these are questions you have ever asked yourself, you are in the right place. In this blog, we dive deep into the art of conversation within the b2b call center.

  • 825f05df 3d5d 4378 a9f4 85a1c8ab2ec7

    Effective Direct Marketing: here’s the secret

    Why does direct marketing still remain an essential part of the marketing mix, even in an age full of digital alternatives? That's simple: it's one of the most effective ways to generate and convert leads. In this blog, we dive into the heart of what makes direct marketing so powerful.

  • Digitale Transformatie

    Changing customer needs? Digital Transformation is your lifesaver

    Changing customer needs: every business faces them. What was right today is suddenly wrong tomorrow. How do you deal with a customer base that suddenly turns 180 degrees? Digital transformation is going to help you.

  • Klantervaring verbeteren

    7 effective strategies to improve your customer experience

    In today's competitive marketplace, customer experience plays a crucial role. Organizations are increasingly focusing on creating a positive experience. But how exactly do you do that? We give you 7 strategies that will improve your customer experience.

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  • chatbot onderzoek

    Research: only 8% of consumers use chatbot

    In an era when technological advances and AI are booming, you would think that chatbots have become an indispensable part of customer service. However, a recent study by Gartner sheds a different light on this assumption.

  • ChatGPT in het contact center

    Using ChatGPT in the contact center: 9 applications + prompts

    If you haven't created an account with ChatGPT by now, it really is about time. ChatGPT is, in fact, terribly useful in the contact center - and we explain why in this blog.

  • E-mail klantenservice

    Here’s how to take your email customer service to the next level

    Are you still using email in your contact center? You are doing a good job of that. E-mail customer service still has numerous benefits. In this blog, we give you tips to make the most of them.

  • Telefoon dood

    Why the telephone is alive and well – and will remain so

    Discussions about the telephone as a customer contact channel have been going on for years. Will the telephone, like the fax, the telegram and the floppy disk, end up in the museum? Spoiler: not for now.

  • Customer Service Manager

    27 July 2023

    10 Key Traits of a Top Customer Service Manager

  • ChatGPT in KCC

    19 July 2023

    5 ethical concerns when using ChatGPT in the contact center

  • Psychologie klantenservice

    7 July 2023

    Psychology as a secret superpower: the key to a great customer experience

  • Machine Learning Customer Experience

    30 June 2023

    Revolutionizing Customer Experience with the Power of Machine Learning

  • Customer Journey Mapping

    20 June 2023

    Innovating in Customer Journey Mapping: Guide to improving your customer experience

  • ChatGPT in het contact center

    7 June 2023

    Using ChatGPT in the contact center: 9 applications + prompts