• Aftersales

    Here’s how to use aftersales to generate more revenue

    Aftersales is a smart way to generate more revenue. But what is it and how do you deploy it optimally?

  • Klantcontact efficiënter maken

    9 ways Steam-connect makes your customer contact more efficient

    Effective customer contact ... we all want it and we are all looking for the golden egg. Not because of anything: but that golden egg exists and it's called Steam-connect. Be convinced below.

  • Customer Centric uitgelicht

    Customer Centric: what does it mean and how do you become it?

    As a business, you want customers to be satisfied with your product or service. But how do you do that, if you don't know what the customer wants? That's why it's important to become customer centric. What exactly does that mean and what can you do about becoming one? You can read about that in this blog.

  • Reputatiemanagement

    6 ways to improve your online reputation

    In this fast-paced, online world, reputation management has become a must. But what is it and how do you deploy it properly? We update you.

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  • Negatieve reacties op social media

    Negative comments on social media: 8 tips for staying positive

    Back in the day ... when kids just played outside, you could smoke in the hospital and complaints just came in through the mail. Unfortunately, those days are over, customers just hurl their negative feedback on the worldwide web and publicly pillory you. How do you deal with negative comments on social media?

  • Social Media crisis managen

    Managing a social media crisis in 9 simple steps

    Oh no, you posted something on your social media channels and it falls completely the wrong way. You are going viral and not in the good way, the whole troll army is targeting you. Now what? Managing a social media crisis takes some skills, and in this blog we'll bring you up to speed.

  • Klanttevredenheid meten

    Measuring customer satisfaction: complete guide + best practices

    Customer satisfaction is one of the most distinguishing factors today, so to know if you are doing it right, you need to measure customer satisfaction. You can read how that works in this blog.

  • NPS berekenen

    NPS: this is how to calculate your Net Promoter Score (+examples)

    Calculating your Net Promoter Score (NPS) is an essential part of understanding how well your company is doing in terms of customer service. In this blog, we explain what NPS is, how to calculate it and how to improve your NPS.

  • Abandon rate

    8 November 2022

    7 ways to lower abandon rate in your call center

  • IVR

    31 October 2022

    Interactive Voice Response (IVR): what is it and how does it work?

  • Social Media crisis managen

    27 October 2022

    Managing a social media crisis in 9 simple steps

  • Klanttevredenheid meten

    20 October 2022

    Measuring customer satisfaction: complete guide + best practices

  • NPS berekenen

    4 October 2022

    NPS: this is how to calculate your Net Promoter Score (+examples)

  • contactcenter gamification

    27 September 2022

    12 gamification ideas for your contact center