Customer Centric: what does it mean and how do you become it?
As a business, you want customers to be satisfied with your product or service. But how do you do that, if you don't know what the customer wants? That's why it's important to become customer centric. What exactly does that mean and what can you do about becoming one? You can read about that in this blog.
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Negative comments on social media: 8 tips for staying positive
Back in the day ... when kids just played outside, you could smoke in the hospital and complaints just came in through the mail. Unfortunately, those days are over, customers just hurl their negative feedback on the worldwide web and publicly pillory you. How do you deal with negative comments on social media?
Managing a social media crisis in 9 simple steps
Oh no, you posted something on your social media channels and it falls completely the wrong way. You are going viral and not in the good way, the whole troll army is targeting you. Now what? Managing a social media crisis takes some skills, and in this blog we'll bring you up to speed.
NPS: this is how to calculate your Net Promoter Score (+examples)
Calculating your Net Promoter Score (NPS) is an essential part of understanding how well your company is doing in terms of customer service. In this blog, we explain what NPS is, how to calculate it and how to improve your NPS.