Home/Hire a call center

Hire a call center

Hire a call center and keep everything under control?

Thinking about hiring a call center, but worried about being compliant? We take that worry away for you. With Steam-connect you keep control over the quality of customer contact. Many companies that use one or more facility call centers have already preceded you. Are you next?

Steam-connect
Home/Hire a call center

Hire a call center

Hire a call center and keep everything under control?

Thinking about hiring a call center, but worried about being compliant? We take that worry away for you. With Steam-connect you keep control over the quality of customer contact. Many companies that use one or more facility call centers have already preceded you. Are you next?

Steam-connect
Home/Hire a call center

Customer service software

Your customer at the center of a complete picture.

With Steam-connect customer service software you offer your customers an extensive package of services. And that goes further than just outbound telephony.

Steam-connect

Stay in control of your data.

Hire a call center without worrying about laws and regulations. Even when you hire one or more call centers, you are and remain in control of your data. Thanks to Steam-connect, you know exactly who has access to your data and you collect all contact history together. This gives you insight into the results of all your parties.

  • Compliant

Thanks to Steam-connect, no one has access to data in which they have no business. You are therefore 100% compliant with the AVG, Code Telemarketing & GDPR.

  • Secure

Each hired call center only has access to its own data, you are the only one who has the overall picture.

  • Keep an eye out

Thanks to the dashboard in Steam-connect, you can keep an eye on everything. View the live stats and listen in on conversations from your agents in your branches.

  • Efficient

Nothing is more annoying than call centers that all work with a different software package. Generalize & optimize! Oh and you only pay for what you use, so fair right?

Steam-connect
Steam-connect

Hire a call center

Take your hired call centers to the next level

Anyone who hires many call centers will find it difficult to keep an overview. Ensure uniformity and bundle all your data in one system. That way you will never lose the storyline again.

  • Dealing efficiently with customer contact

  • Always be available to customers and prospects
  • Available on all channels
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  • Omnichannel

You are available on your customer’s preferred channel.

  • Easy to manage

Steam-connect bundles all your customer communication in one system, so that your agents are always aware of the latest communication.

  • Complete reports

You get everything presented the way you want it.

  • Calendar module

Connect with Office, Exchange and Google and work even smarter.

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What our customers say

We can claim that we develop great software, but do our customers think so too? Thank goodness yes! Read their testimonials.

  • Lead Development Company

    “We go for quality in our conversations and so you have to work with the best software. The great thing about Steam-connect is that it is very scalable: we grew in terms of customer base and number of employees, and you can always add new employees and customers effortlessly."

  • SociaalPlus

    “Steam-connect is head and shoulders above the rest on several fronts. First of all, the flexibility, the cost price and also the possibilities for training. But especially their motivation and commitment to help set up the system and adapt it to our way of working.”

  • Roscom Promotion

    "We clicked immediately in the first conversations, our supply and demand of Steam-connect matched perfectly and it was arranged and installed in no time. With Steam-connect we were able to get started right away, but there was also room for possible further growth."