Home/Callcenter software

Callcenter software

Happy customers and happy agents.

With our call center software, you’ll have a 360-degree customer view and never lose the storyline again. The result: the customer feels understood. That makes everyone happy. What else do you want? Steam-connect brings all your customer contact in one interface, and you only pay for what you use.

Steam-connect
Home/Callcenter software

Callcenter software

Happy customers and happy agents.

With our callcenter software you will never lose the storyline again. The result: the customer feels understood. That makes everyone happy. What else do you want? Steam-connect brings all your customer contact in one interface, and you only pay for what you use.

Steam-connect
Home/Callcenter software

Callcenter software

Happy customers and happy agents.

With our callcenter software you will never lose the storyline again. The result: the customer feels understood. That makes everyone happy. What else do you want? Steam-connect brings all your customer contact in one interface, and you only pay for what you use.

Steam-connect

Steam connect can do it all.

That you can make calls with Steam-connect callcenter software makes sense. But Steam-connect is completely omnichannel , so you can be reached on all (future) contact channels. This way you keep every conversation going.

Inbound

Customers still like to pick up the phone. But then they want to quickly reach the right person. With our innovative IVR, all your inbound traffic goes to the right agent.

Outbound

Get the most out of your outbound strategy through intelligent dialers. Our customers use it for customer contact, but also for appointment planning, lead generation or database enrichment.

Social Media

Steam-connect goes beyond just calling, so we integrate with social media channels such as Facebook, Twitter, Instagram and WhatsApp for Business.

SMS

Text messages are still read well. Of course we make good use of that in Steam-connect. Send a reminder of an appointment made? No problem!

E-mail

Receive and reply to all e-mails in one screen where other contacts are also handled.

Chat

Live chat is one of the fastest emerging customer contact channels. With Steam-connect you can easily add a chat widget to your website, so that customers get immediate answers to their questions.

Contact forms

Also handle customer contact forms quickly and easily without your colleagues having to switch between screens and tools.

WhatsApp

WhatsApp has two billion users and is on the rise in customer contact. A platform that you should not miss. Blend it with all your other channels with our WhatsApp for Business integration.

Steam-connect API

With our API you can link your other packages to Steam-connect, such as your CRM or ERP solution. We also integrate with Salesdock as default.

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Steam-connect

Callcenter software

Control over your customer contact and your costs

With us you only pay for what you use, so fair. The system is also designed in such a way that you can leave the IT department alone and your agents can suddenly do a lot more work in the same time. What else do you want?

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Create campaigns in a snap

Scripting, processing new address files or deduplicating addresses: with call center software you can do it yourself. You can also easily create result codes at campaign level yourself. Or how about linking an IVR, agenda, mail merge and a master database? You don’t need a developer for that either.

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Calendar and travel time optimization

Integrate Steam-connect callcenter software with Microsoft Exchange, Google or Office365. Take advantage of travel time optimization and make sure no account manager ever wastes time again. And of course the agent can deviate from the standard appointment duration. You should be able to grab that space, right?

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The best dashboards and reports

Steam-connect callcenter software comes with an extensive reporting module. Create templates or use our standard reports. Do you need customization? We are happy to help you with that.

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Callcenter software

Turn your customers into fans

Steam-connect is the software platform for all your customer contact. Because all channels are managed from one screen, your employees can fully focus on what they are good at: contact with customers!

Do you want to be able to read everything quietly or know more about our implementation process? Then download the brochure of Steam-connect customer contact software.

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Just do everything yourself

Callcenter software is easy to use for any agent. Your agents handle all their work in one interface. Management is also a breeze, you can set up the software yourself, without the help of the IT department.

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All in one interface

Customer contact and agenda planning are not the only possibilities of Steam-connect. You can also manage your planning and schedules with our call center software. Schedule agents in or out without having to spend a lot of time on it.

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Save money

By efficiently offering customer contact to the right agent, you save money. Oh, and did we mention that with us you only pay for what you use, per user per month?

Callcenter software

Frequently asked questions about call center software.

With call center software you manage your complete contact center. From schedule management, to appointment planning to actual customer contact: you only need one system to keep your entire company running.

The world is changing and customer contact is changing with it. Where everything used to be done by telephone and we had plenty of time, things are different these days. Callcenter software offers many more options than a classic PBX. This way you can continue to meet the increasing needs of your customer.

Callcenter software is suitable for any company with customer contact. We see that companies that hire a call center benefit from the software, but also companies that mainly have customer contact via social media use Steam-connect.

The implementation of callcenter software is a breeze. We will plan a day together with you to help you on your way. Want to read more about the implementation? You can do that in our brochure .

The costs for callcenter software depend on the number of seats. Curious about the costs? Our account managers are happy to calculate the ROI together with you. Request a quote .

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What our customers say

We can claim that we develop great software, but do our customers think so too? Thank goodness yes! Read their testimonials.

  • Lead Development Company

    “We go for quality in our conversations and so you have to work with the best software. The great thing about Steam-connect is that it is very scalable: we grew in terms of customer base and number of employees, and you can always add new employees and customers effortlessly."

  • SociaalPlus

    “Steam-connect is head and shoulders above the rest on several fronts. First of all, the flexibility, the cost price and also the possibilities for training. But especially their motivation and commitment to help set up the system and adapt it to our way of working.”

  • Roscom Promotion

    "We clicked immediately in the first conversations, our supply and demand of Steam-connect matched perfectly and it was arranged and installed in no time. With Steam-connect we were able to get started right away, but there was also room for possible further growth."