Home/Customer contact software

Customer contact software

Never lose track of the storyline again.

Customer contact no longer runs through one channel for a long time. Customers switch from social media to email and if it takes too long they pick up the phone. How do you prevent them from having to tell the same story over and over? With our customer contact software!

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Home/Customer contact software

Customer contact software

Never lose track of the storyline again.

Customer contact no longer runs through one channel for a long time. Customers switch from social media to email and if it takes too long they pick up the phone. How do you prevent them from having to tell the same story over and over? With our customer contact software!

Steam-connect
Home/Customer contact software

Customer contact software

Never lose track of the storyline again.

Customer contact no longer runs through one channel for a long time. Customers switch from social media to email and if it takes too long they pick up the phone. How do you prevent them from having to tell the same story over and over? With our customer contact software!

Steam-connect

The components of customer contact software.

Customer contact software is not just a telephone exchange. It’s much more! Because we’ve listened to our customers for years, we know what you need to manage your call center.

Inbound

Customers still like to pick up the phone. But then they want to quickly reach the right person. With our innovative IVR, all your inbound traffic goes to the right agent.

Outbound

Get the most out of your outbound strategy through intelligent dialers. Our customers use it for customer contact, but also for appointment planning, lead generation or database enrichment.

Social Media

Steam-connect goes beyond just calling, so we integrate with social media channels such as Facebook, Twitter, Instagram and WhatsApp for Business.

SMS

Text messages are still read well. Of course we make good use of that in Steam-connect. Send a reminder of an appointment made? No problem!

E-mail

Receive and reply to all e-mails in one screen where other contacts are also handled.

Chat

Live chat is one of the fastest emerging customer contact channels. With Steam-connect you can easily add a chat widget to your website, so that customers get immediate answers to their questions.

Contact forms

Also handle customer contact forms quickly and easily without your colleagues having to switch between screens and tools.

WhatsApp

WhatsApp has two billion users and is on the rise in customer contact. A platform that you should not miss. Blend it with all your other channels with our WhatsApp for Business integration.

Steam-connect API

With our API you can link your other packages to Steam-connect, such as your CRM or ERP solution. We also integrate with Salesdock as default.

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Customer contact software

What is customer contact software?

Customer contact software helps you manage all your inbound and outbound customer interactions. Whether a customer calls, sends a message via social media or approaches you via SMS: everything comes in one interface. So completely omnichannel . This way, your agents never lose the storyline again and your customer does not have to repeat the story over and over again.

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All in one interface

Steam-connect customer contact software is completely omnichannel, which means that we have bundled all contact channels in one screen. So your customer never has to repeat himself and they appreciate that enormously. Customer contact software allows you to provide better customer service and run a more successful customer contact center.

  • For inbound and outbound telephony, social media, SMS, e-mail and contact forms

  • Make your services flexible and efficient with call blending, based on skills or campaign

  • Connect your existing CRM or ERP solution with our API

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Easy to implement & manage

You don’t need the IT department, because in Steam-connect customer contact software you can arrange everything yourself. After signing the quote, our consultant will get you up and running within two days. And thanks to our training, you know exactly what to do.

  • Can’t figure it out? Our support department is always there for you

  • Weekly training to keep your skills up to date

  • Consultancy, customization and campaign building on request

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Customer contact software

What are the advantages of customer contact software?

With customer contact software such as Steam-connect you give your customers the flexibility to always hook up, wherever the conversation is. In addition, the volume of your outgoing calls goes up and you can use automatic callbacks when someone doesn’t answer. And Interactive Voice Response (IVR) makes it easier than ever to communicate with your customers.

All in one tool. What else do you want?

Steam-connect has only one pricing model: pay as you go. You have all the features and get the future features for free. Compare Steam-connect with other providers? Request a quote and we will be happy to calculate the benefit for you.

  • Smart Call Routing

Automatically route incoming calls to agents using smart routing. Make sure that a call ends up with the agent with the right skills and prevent unnecessary transfers.

  • Intelligent IVR

With an intelligent Interactive Voice Response (IVR), you can create personalized and complex IVR trees to accelerate and automate your voice channels. This really saves you a lot of time.

  • Call recording

The customer contact software records your conversations by default and stores them on a secure server. This way you can listen back to conversations quietly and provide your agents with feedback.

  • Customer contact reports

With the advanced reporting features, you can create in-depth reports on your performance. Track key KPIs and agent productivity so you can make timely adjustments.

Customer contact software

Frequently asked questions about customer contact software.

We provide standard technical support between 9:00 AM and 5:00 PM. In addition, we have a free 24/7 breakdown service and we start your implementation with a free two-day training on location. This way we can be sure that you get a flying start!

That never actually happens, but you can terminate your contract with us on a daily basis. So easy.

You get the most out of your customer contact by making it future-proof with customer contact software. An omnichannel customer contact solution such as Steam-connect helps you integrate all your customer contact channels into one solution. This way you no longer have to switch continuously from screen to screen. That way your agents can give that little bit extra and your company is ready for the new era.

That depends entirely on the number of seats in your customer contact center. Our consultants calculate the ROI for you very easily and quickly. Please request a no-obligation quote .

Yes, of course! We integrate with Salesdock and OBI4wan as standard, but also have customers who have Steam connect linked to HubSpot. This is especially useful if you do a lot of telemarketing.

When you start working with us, we will visit you at your office for two days to implement the software and give you training. After those two days, you are completely able to set up campaigns yourself. Would you like to brush up on your knowledge? Then sign up for our weekly Education Days!

You want your customer contact to be as efficient as possible. You don’t want conversations to fail or fail. And angry customers are even more annoying. It is generally very time consuming for agents to continuously switch between contact channels. This causes a lot of frustration and it just costs you a lot of time. By bundling all those contact channels into one solution, you remove annoyance from your agents and make your customers happier. So a win-win situation!

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What our customers say

We can claim that we develop great software, but do our customers think so too? Thank goodness yes! Read their testimonials.

  • Lead Development Company

    “We go for quality in our conversations and so you have to work with the best software. The great thing about Steam-connect is that it is very scalable: we grew in terms of customer base and number of employees, and you can always add new employees and customers effortlessly."

  • SociaalPlus

    “Steam-connect is head and shoulders above the rest on several fronts. First of all, the flexibility, the cost price and also the possibilities for training. But especially their motivation and commitment to help set up the system and adapt it to our way of working.”

  • Roscom Promotion

    "We clicked immediately in the first conversations, our supply and demand of Steam-connect matched perfectly and it was arranged and installed in no time. With Steam-connect we were able to get started right away, but there was also room for possible further growth."