Home/Customer service software

Customer service software

Your customer at the center of a complete picture.

With Steam-connect customer service software you offer your customers a comprehensive package of services. And that goes further than just outbound telephony.

Steam-connect
Home/Customer service software

Customer service software

Your customer at the center of a complete picture.

With Steam-connect customer service software you offer your customers a comprehensive package of services. And that goes further than just outbound telephony.

Steam-connect
Home/Customer service software

Contact center software

Your customer at the center of a complete picture.

With Steam-connect customer service software you offer your customers a comprehensive package of services. And that goes further than just outbound telephony.

Steam-connect

Steam connect can do it all.

That you can use Steam-connect customer service software to make a call is obvious. But Steam-connect is completely omnichannel , so you can be reached on all (future) contact channels. This way you keep every conversation going.

Inbound

Customers still like to pick up the phone. But then they want to quickly reach the right person. With our innovative IVR, all your inbound traffic goes to the right agent.

Outbound

Get the most out of your outbound strategy through intelligent dialers. Our customers use it for customer contact, but also for appointment planning, lead generation or database enrichment.

Social Media

Steam-connect goes beyond just calling, so we integrate with social media channels such as Facebook, Twitter, Instagram and WhatsApp for Business.

SMS

Text messages are still read well. Of course we make good use of that in Steam-connect. Send a reminder of an appointment made? No problem!

E-mail

Receive and reply to all e-mails in one screen where other contacts are also handled.

Chat

Live chat is one of the fastest emerging customer contact channels. With Steam-connect you can easily add a chat widget to your website, so that customers get immediate answers to their questions.

Contact forms

Also handle customer contact forms quickly and easily without your colleagues having to switch between screens and tools.

WhatsApp

WhatsApp has two billion users and is on the rise in customer contact. A platform that you should not miss. Blend it with all your other channels with our WhatsApp for Business integration.

Steam-connect API

With our API you can link your other packages to Steam-connect, such as your CRM or ERP solution. We also integrate with Salesdock as default.

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Customer service software

Take your customer service to the next level

When customers have a question, they want a quick answer. And rightly so, of course. But in practice it can be a challenge: customers bombard you with their questions through all kinds of channels and also at the most diverse times. How nice would it be if all those questions came within one centralized system? That is possible with our software!

With our customer service software you have everything you need for a sublime customer experience.

  • Dealing efficiently with customer contact

  • Always be available to customers and prospects
  • Available on all channels
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All in one interface

Omnichannel support allows you to communicate with customers across multiple channels with just one software tool. You offer your customers fast and helpful support. The proceeds? Your customers are more satisfied and even more fans! Customer service software allows you to provide better customer service and run a more successful call center.

  • For inbound and outbound telephony, social media, SMS, e-mail & contact forms

  • Make your services flexible and efficient with call blending, based on skills or campaign

  • Connect your existing CRM or ERP solution with our API

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Easy to deploy & manage

You can leave the IT department alone, because in Steam-connect you can arrange everything yourself. After signing the quote, our consultant will get you up and running within two days. And thanks to our training, we are sure that you can get started with confidence and pleasure afterwards.

  • Are you stuck? Our support department is always there for you

  • Weekly training to keep your skills up to speed

  • Consultancy, customization and campaign building on request

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Customer service software

What does customer service software cost?

Steam-connect has only one pricing model: pay as you go. You have all the features and get the future features for free. Do you want to compare Steam-connect with other providers? Request a quote and we will calculate the benefit for you.

The benefits of customer service software.

More than 200 call centers in 9 countries worldwide already use Steam-connect for their customer service. And that is not for nothing:

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Omnichannel

You are available on your customer’s preferred channel.

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Easy to manage

Need technical knowledge? No, you can just arrange everything yourself.

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Complete reports

You get everything presented the way you want it.

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Calendar module

Connect with Office, Exchange and Google and work even smarter.

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What our customers say

We can claim that we develop great software, but do our customers think so too? Thank goodness yes! Read their testimonials.

  • Lead Development Company

    “We go for quality in our conversations and so you have to work with the best software. The great thing about Steam-connect is that it is very scalable: we grew in terms of customer base and number of employees, and you can always add new employees and customers effortlessly."

  • SociaalPlus

    “Steam-connect is head and shoulders above the rest on several fronts. First of all, the flexibility, the cost price and also the possibilities for training. But especially their motivation and commitment to help set up the system and adapt it to our way of working.”

  • Roscom Promotion

    "We clicked immediately in the first conversations, our supply and demand of Steam-connect matched perfectly and it was arranged and installed in no time. With Steam-connect we were able to get started right away, but there was also room for possible further growth."