Home/Functionalities/Contact forms

Contact forms

Integrate contact forms into Steam-connect.

Making contact is the beginning of every success story. That’s why we like to make it easy for you. Handle your contact forms in Steam-connect and ensure fast, efficient processing and satisfied customers.

Home/Functionalities/Contact forms

Contact forms

Integrate contact forms into Steam-connect.

Making contact is the beginning of every success story. That’s why we like to make it easy for you. Handle your contact forms in Steam-connect and ensure fast, efficient processing and satisfied customers.

Steam-connect

Get started with your contact form in a few steps.

  • All in one interface

When you work with Steam-connect, your agents handle all contacts in the same screen. This also applies to your contact forms. Your agent immediately understands what is going on with the customer.

  • Set up in an instant

Using a contact form with Steam-connect is very easy. You create the form according to your own wishes in Steam-connect and you place it as a snippet on your website.

  • 360 degree customer insight

The contact form is stored in your customer’s contact history. Suppose that this person approaches you next time via Facebook, for example, then you have everything directly at hand.

  • Multitask like a pro

Are you processing a contact form, but a phone call or chat message comes in? Then you can just handle the phone call or message in between. And then simply pick up where you left off.

The best customer experience is a breeze with the right software

How busy is your contact center? How effective are your agents? And which campaign is the most successful? You want to know. With the extensive reporting module in Steam-connect you get your answers. You have insight into your complete contact center, you can create your own reports and thus ensure that you are always running at maximum power.

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Steam-connect

But Steam-connect can do much more.

Good customer contact is omnichannel , optimized & fun for agents. Find out what Steam-connect has in store for you.

Social Media

Steam-connect goes beyond just calling, so we integrate with social media channels such as Facebook, Twitter, Instagram and WhatsApp for Business.

E-mail

Receive and reply to all e-mails in one screen where other contacts are also handled.

WhatsApp

WhatsApp has two billion users and is on the rise in customer contact. A platform that you should not miss. Blend it with all your other channels with our WhatsApp for Business integration.