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Home/Functionalities/Hiya

Hiya software

Brand your outbound calls.

Unknown makes unloved. Anonymous callers are being recorded less and less, because the recipient estimates in advance that the message will not be interesting. That’s why we now offer Hiya, which allows you to brand your outgoing calls with your own logo and company name.

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Home/Functionalities/Hiya

Hiya software

Brand your outbound calls.

Unknown makes unloved. Anonymous callers are being recorded less and less, because the recipient estimates in advance that the message will not be interesting. That’s why we now offer Hiya, with which you can make your outbound calls

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‘An unknown caller? I’ll let that one go for now…’

A call from a number you don’t know yet? Missed call, but no voicemail? Most people don’t pick up anonymous calls these these days. Fortunately, we have a solution: branded outbound dialing with Hiya. This allows you to dial out with an authenticated identity.

  • Call with name, logo & purpose

A/B testing shows that when customers see an organization’s name and logo on screen, they are much more likely to pick up. This immediately increases your reach and reduces customer irritation. With Hiya, you call out with your company name and logo or with the purpose. This way your (potential) customers will immediately know who they are dealing with.

  • For all Samsung devices

Hiya software is compatible with all new Samsung devices and the app is available for free on the Playstore and Appstore.

  • Verified outbound dialing

We put scammers and fraudsters out of business, because spoofed calls no longer get through. Only you can still call out with certain numbers, other calls with the same number are rejected by the platform.

  • Insight into customer sentiment

All calls run by Hiya software on a smartphone are monitored. This gives us insight into customer sentiment. Do you call too often in too short a period of time? Are you calling too much? How often will you be called back? You can adjust your strategy.

Deal with spammers once and for all

Hiya software allows you to report fraudsters or scammers. Once someone abuses a number or tries to scam with it, calls also come in as such. You can then delete this spam notification or you can investigate why customers are noticing this and take action and prevent this from happening in the future. Curious about the costs? Download the brochure below.

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But Steam-connect can do much more.

Good customer contact is omnichannel , optimized & fun for agents. Find out what Steam-connect has in store for you.

Social Media

Steam-connect goes beyond just calling, so we integrate with social media channels such as Facebook, Twitter, Instagram and WhatsApp for Business.

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Chat

Live chat is one of the fastest emerging customer contact channels. With Steam-connect you can easily add a chat widget to your website, so that customers get immediate answers to their questions.

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WhatsApp

WhatsApp has two billion users and is on the rise in customer contact. A platform that you should not miss. Blend it with all your other channels with our WhatsApp for Business integration.

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