Social Media Customer Service Software

Bundle all your social media channels in one interface.

Facebook, Twitter, Instagram, WhatsApp, LinkedIn… We have no shortage of social media channels these days. With Steam-connect’s customer service software, you can collect all your contact channels, no matter how many there are. That way you will never lose the storyline again.

Social Media Customer Service Software

Bundle all your social media channels in one interface.

Facebook, Twitter, Instagram, WhatsApp, LinkedIn… We have no shortage of social media channels these days. With Steam-connect’s customer service software, you can collect all your contact channels, no matter how many there are. That way you will never lose the storyline again.

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Give your customers that little bit extra.

Do you find it difficult to keep an overview between all contact channels? With Steam-connect social media customer service software you can easily manage all your online customer conversations in one solution. Integrate your socials, WhatsApp for Business and live chat on your website. And be there where your customer is.

  • All channels in one overview

There is nothing more frustrating than having to constantly switch between screens. With Steam-connect, all your customer contact comes in integrated. Wonderfully clear!

  • Increase your service level

With our social media customer service software you can respond quickly and personally to incoming questions.

  • Excellent collaboration

Steam-connect bundles all your customer communication in one system, so that your agents are always aware of the latest communication.

  • Ready for the future

The world is changing. Young generations contact your company in a different way. We will make sure that you are ready for that.

The best customer experience is a breeze with the right software

How busy is your contact center? How effective are your agents? And which campaign is the most successful? You want to know. With the extensive reporting module in Steam-connect you get your answers. You have insight into your complete contact center, you can create your own reports and thus ensure that you are always running at maximum power.

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But Steam-connect can do much more.

Good customer contact is omnichannel , optimized & fun for agents. Find out what Steam-connect has in store for you.

E-mail

Receive and reply to all e-mails in one screen where other contacts are also handled.

Chat

Live chat is one of the fastest emerging customer contact channels. With Steam-connect you can easily add a chat widget to your website, so that customers get immediate answers to their questions.

Contact forms

Also handle customer contact forms quickly and easily without your colleagues having to switch between screens and tools.