Gartner predicts that by 2025, half of all customer interactions will be managed by chatbots, virtual agents or other forms of AI. Companies making the switch to virtual agents can thereby save significantly on customer service costs. IBM reported potential savings of 30%. Moreover, this investment can grow sales by 5% to 10%, according to research by Forrester. Virtual Agents are thus a necessary step for companies that want to stay ahead of their competition and provide customers with the best service.