Home/Functionalities/Virtual Agents

Virtual Agents

Meet our virtual agents.

Did you know that engaged customers make 90% more purchases and spend 60% more per purchase? These days, 75% of customers expect you to respond within five minutes. With Steam-connect Virtual Agents, you are now even closer to your customers than ever before.

Or request a quote

Home/Functionalities/Virtual Agents

Virtual Agents

Meet our Virtual Agents.

Did you know that engaged customers make 90% more purchases and spend 60% more per purchase? Today, 75% of customers expect you to respond within five minutes. With Steam-connect Virtual Agents, you are now even closer to your customers than ever before.

Or download the brochure

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Always accessible.

  • Improve your customer service

Virtual agents give your customers instant answers to their questions, so they don’t have to wait for a human agent to be available. This improves the overall customer experience and increases customer satisfaction.

  • Mega efficient

By deploying virtual agents for simple tasks and queries, human agents can focus on more complex problems. This saves time and money for both you and your client.

  • Completely in your house style

Thanks to your self-designed flows, you collect information about your customers and use it to further personalize the customer experience. This creates higher customer loyalty and more repeat purchases.

  • Analyze your data

With Steam-connect Virtual Agents, you collect information about customer interactions and can analyze it to discover patterns and trends. This can help identify problems and improve the overall customer experience.

You can’t avoid Virtual Agents anymore.

Gartner predicts that by 2025, half of all customer interactions will be managed by chatbots, virtual agents or other forms of AI. Companies making the switch to virtual agents can thereby save significantly on customer service costs. IBM reported potential savings of 30%. Moreover, this investment can grow sales by 5% to 10%, according to research by Forrester. Virtual Agents are thus a necessary step for companies that want to stay ahead of their competition and provide customers with the best service.

Or request a quote

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But Steam-connect can do much more.

Good customer contact is omnichannel , optimized & fun for agents. Find out what Steam-connect has in store for you.

Social Media

Steam-connect goes beyond just calling, so we integrate with social media channels such as Facebook, Twitter, Instagram and WhatsApp for Business.

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E-mail

Receive and reply to all e-mails in one screen where other contacts are also handled.

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WhatsApp

WhatsApp has two billion users and is on the rise in customer contact. A platform that you should not miss. Blend it with all your other channels with our WhatsApp for Business integration.

Read more