Home/Functionalities/WhatsApp for Business

WhatsApp for Business

Accelerate fast with WhatsApp for Business.

Where would we be without WhatsApp? The platform has two billion users worldwide and it is by far the easiest and most accessible way to reach your customers. Blend it with all your other channels with our WhatsApp for Business integration.

Home/Functionalities/WhatsApp for Business

WhatsApp for Business

Accelerate fast with WhatsApp for Business.

Where would we be without WhatsApp? The platform has two billion users worldwide and it is by far the easiest and most accessible way to reach your customers. Blend it with all your other channels with our WhatsApp for Business integration.

Steam-connect

WhatsApp for Business API in Steam-connect

  • Integration in Steam connect

The WhatsApp for Business API can be integrated into Steam-connect. This way all messages come in together with your other contact channels. That helps your agents to keep an overview and help the customer faster.

  • Enrich your conversations

WhatsApp lets you share images, videos, or locations to spice up your conversation. This way your customer immediately knows what you mean.

  • Always an answer

Of course you cannot answer every message directly. That is why we have a number of standard templates with automatic answers, where you can, for example, provide further instructions. This way your customer will feel helped immediately.

  • Fast and personal

With the WhatsApp for Business API you are in the pocket of every customer. Or rather: in two billion people. Nothing is as fast and personal as WhatsApp.

Stay close to your customer

Do you find it difficult to keep an overview between all contact channels? With Steam-connect social media software you can easily manage all your online customer conversations in one solution. Integrate your socials, WhatsApp for Business and live chat on your website and be where your customer is.

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WhatsApp for Business

Frequently asked questions about WhatsApp for Business.

WhatsApp is the most popular messaging channel and has two billion users worldwide. Every day, users send about 65 billion messages! WhatsApp for Business is the business extension. It brings the convenience and functionalities of personal messaging to customer communication. Today, more than five million companies use the platform.

WhatsApp for Business is a cost-effective alternative to SMS services because it uses the Internet. Combine it with other contact channels and you have an indispensable element in your omnichannel strategy.

Personalization is the keyword in the modern customer experience. With WhatsApp for Business you end up in the pocket of your customers and contact is easily made. The possibilities of the platform give you a lot of space. For example, you can create and send ‘how-to’ videos or just quickly start a video call. Since you are in your customer’s preferred channel, the turnaround time is a lot faster. By always responding quickly and personally to questions, you become a reliable source on which customers can rely. And when they need a little more from you, you’re the first to text them.

Do you remember when we texted? That you were only allowed to use a limited number of characters (and then had no more room for an important addition)? WhatsApp has overtaken texting very quickly: because of the cost (Byeeee 10 cents per text!), speed and the possibility to make contact all over the world. WhatsApp for Business and SMS work in the same way, but there are a few differences:

  • You can only receive a text message on your mobile phone, but with the arrival of WhatsApp Web you can receive apps on any device with an internet connection.
  • WhatsApp for Business allows you to chat with people all over the world for free, but texting abroad still costs a lot of money.
  • You can send a text message to anyone, but a WhatsApp message only to people with a WhatsApp account.

When we talk about WhatsApp Business, it is important to know that there is also an API. The WhatsApp Business App is built for small business owners, while the API is built for businesses with large numbers of customer contacts.

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Steam-connect

But Steam-connect can do much more.

Good customer contact is omnichannel , optimized & fun for agents. Find out what Steam-connect has in store for you.

Social Media

Steam-connect goes beyond just calling, so we integrate with social media channels such as Facebook, Twitter, Instagram and WhatsApp for Business.

E-mail

Receive and reply to all e-mails in one screen where other contacts are also handled.

Chat

Live chat is one of the fastest emerging customer contact channels. With Steam-connect you can easily add a chat widget to your website, so that customers get immediate answers to their questions.