Steam-connect conversation software

All your customer contact in one interface. Wherever you are.

With Steam-connect conversation software you keep track of all your contact moments with your customers. All in one interface. This way you will always have a 360-degrees customerview and all your conversations will stay on track.

Steam-connect

Steam-connect conversation software

All your customer contact in one interface. Wherever you are.

With Steam-connect conversation software you keep track of all your contact moments with your customers. All in one interface. This way you will always have a 360-degrees customerview and all your conversations will stay on track.

Steam-connect

Steam-connect conversation software

All your customer contact in one interface. Wherever you are.

With Steam-connect conversation software you keep track of all your contact moments with your customers. All in one interface. This way you will always have a 360-degrees customerview and all your conversations will stay on track.

Steam-connect

Everything your contact department needs.

Customer contact on
all channels

Contact with your customers runs through different channels. And it’s up to you to keep track of all those channels. Fortunately, there is Steam-connect: the complete omnichannel software for all your conversations. From inbound and outbound telephony to social media and live chat: Steam-connect has it all.

Customer contact where and when you want

You can use Steam-connect for your customer service software , as well as for webcare, fundraising, market research and appointment scheduling. Steam-connect is a complete hub that allows you to manage your entire contact center, whenever and wherever you want. Steam-connect is cloud-based, so you just take your office with you.

For every company with customer contact

A wide range of companies with customer contact use Steam-connect: (external) call centers, customer contact centers, telemarketers, advertisers, support departments and SMEs. And we understand that, because Steam-connect offers everything you need in one system.

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Steam-connect
Steam-connect brochure

Personal advice

Curious in how many months you have earned back the investment in Steam-connect? Our consultants are happy to calculate your ROI. And of course we are ready to see how your organization can best set up Steam-connect.

Download brochure

More than two hundred companies experience daily that their customer contact runs a lot smoother thanks to Steam-connect. In our brochure you can read how they do this and how the implementation process works. Download the brochure below.

Steam-connect has it all.

Our conversation software offers you a lot of possibilities. From inbound and outbound telephony, e-mail, chat, SMS, and WhatsApp, to social media such as Twitter and Facebook. You organize all your customer contact in the way that best suits your company. Curious about the costs? With us you only pay for what you use .

Inbound

Customers still like to pick up the phone. But then they want to quickly reach the right person. With our innovative IVR, all your inbound traffic goes to the right agent.

Outbound

Get the most out of your outbound strategy through intelligent dialers. Our customers use it for customer contact, but also for appointment planning, lead generation or database enrichment.

Social Media

Steam-connect goes beyond just calling, so we integrate with social media channels such as Facebook, Twitter, Instagram and WhatsApp for Business.

SMS

Text messages are still read well. Of course we make good use of that in Steam-connect. Send a reminder of an appointment made? No problem!

E-mail

Receive and reply to all e-mails in one screen where other contacts are also handled.

Chat

Live chat is one of the fastest emerging customer contact channels. With Steam-connect you can easily add a chat widget to your website, so that customers get immediate answers to their questions.

Contact forms

Also handle customer contact forms quickly and easily without your colleagues having to switch between screens and tools.

WhatsApp

WhatsApp has two billion users and is on the rise in customer contact. A platform that you should not miss. Blend it with all your other channels with our WhatsApp for Business integration.

Steam-connect API

With our API you can link your other packages to Steam-connect, such as your CRM or ERP solution. We also integrate with Salesdock as default.

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Read our blog posts.

We like to inspire you. That is why we write weekly blogs with tips, best practices & news from the world of customer contact. Use it to your advantage!

  • NPS berekenen

    NPS: this is how to calculate your Net Promoter Score (+examples)

    Calculating your Net Promoter Score (NPS) is an essential part of understanding how well your company is doing in terms of customer service. In this blog, we explain what NPS is, how to calculate it and how to improve your NPS.

  • contactcenter gamification

    12 gamification ideas for your contact center

    Want to increase the engagement of your contact center agents and have run out of creative ideas? This is your lucky day! We have listed the funniest, most original and funniest contact center gamification ideas for you. Take advantage of it.

  • contactcenter trends

    These are the contact center trends for the coming years

    The world is changing and because of covid it is all happening even faster than ever. We breathe digital and everything has to be fast, direct and personal. The digital evolution also means an evolution in communication technology and channels. What does that evolution look like? We have listed a number of contact center trends for you that will shape the digital communication landscape in the coming years.

What our customers say

We can claim that we develop great software, but do our customers think so too? Thank goodness yes! Read their testimonials.

  • Lead Development Company

    “We go for quality in our conversations and so you have to work with the best software. The great thing about Steam-connect is that it is very scalable: we grew in terms of customer base and number of employees, and you can always add new employees and customers effortlessly."

  • SociaalPlus

    “Steam-connect is head and shoulders above the rest on several fronts. First of all, the flexibility, the cost price and also the possibilities for training. But especially their motivation and commitment to help set up the system and adapt it to our way of working.”

  • Roscom Promotion

    "We clicked immediately in the first conversations, our supply and demand of Steam-connect matched perfectly and it was arranged and installed in no time. With Steam-connect we were able to get started right away, but there was also room for possible further growth."