Steam-connect conversation software

All your customer contact in one interface. Wherever you are.

With Steam-connect conversation software you keep track of all your contact moments with your customers. All in one interface. This way you will always have a 360-degree customerview and all your conversations will stay on track.

Steam-connect

Steam-connect conversation software

All your customer contact in one interface. Wherever you are.

With Steam-connect conversation software you keep track of all your contact moments with your customers. All in one interface. This way you will always have a 360-degree customerview and all your conversations will stay on track.

Steam-connect

Steam-connect conversation software

All your customer contact in one interface. Wherever you are.

With Steam-connect conversation software you keep track of all your contact moments with your customers. All in one interface. This way you will always have a 360-degree customerview and all your conversations will stay on track.

Steam-connect

Everything your contact department needs.

Customer contact on
all channels

Contact with your customers runs through different channels. And it’s up to you to keep track of all those channels. Lucky for you here’s Steam-connect: the complete omnichannel software for all your conversations. From inbound and outbound telephony to social media and live chat: Steam-connect has it all.

Customer contact where and when you want

You can use Steam-connect for your customer service software , as well as for webcare, fundraising, market research and appointment scheduling. Steam-connect is a complete hub that allows you to manage your entire contact center, whenever and wherever you want. Steam-connect is cloud-based, so you just take your office with you.

For every company with customer contact

A wide range of companies with customer contact use Steam-connect: (external) call centers, customer contact centers, telemarketers, advertisers, support departments and SMEs. And we understand that, because Steam-connect offers everything you need in one system.

Steam-connect
Steam-connect
Steam-connect brochure

Personal advice

Curious in how many months you have earned back the investment in Steam-connect? Our consultants are happy to calculate your ROI. And of course we are ready to see how your organization can best set up Steam-connect.

Download brochure

More than two hundred companies experience daily that their customer contact runs a lot smoother thanks to Steam-connect. In our brochure you can read how they do this and how the implementation process works. Download the brochure below.

Steam-connect has it all.

Our conversation software offers you a lot of possibilities. From inbound and outbound telephony, e-mail, chat, SMS, and WhatsApp, to social media such as Twitter and Facebook. You organize all your customer contact in the way that best suits your company. Curious about the costs? With us you only pay for what you use .

Inbound

Klanten vinden het nog steeds fijn om de telefoon te pakken. Maar dan willen ze wel snel bij de goede persoon uitkomen. Met onze innovatieve IVR komt al je inbound verkeer bij de juiste agent terecht.

Outbound

Haal het maximale uit je outbound strategie door intelligente dialers. Onze klanten gebruiken het voor klantcontact, maar ook voor afspraakplanning, leadgeneratie of databaseverrijking.

Social Media

Steam-connect gaat verder dan alleen bellen en dus integreren we met socialmediakanalen zoals Facebook, Twitter, Instagram en WhatsApp for Business.

Custom integration? We have your back

Sms’jes worden nog steeds goed gelezen. Daar maken we natuurlijk goed gebruik van in Steam-connect. Een reminder van een gemaakte afspraak versturen? Geen probleem!

Email

Ontvang en beantwoord alle e-mail in één scherm waar ook andere contacten worden afgehandeld.

Chat

Live chat is een van de snelst opkomende klantcontactkanalen. Met Steam-connect voeg je eenvoudig een chatwidget toe aan je website, zodat klanten direct antwoord krijgen op hun vragen.

Contactformulieren

Handel ook contactformulieren voor klanten snel en makkelijk af zonder dat je collega’s tussen schermen en tools moeten wisselen.

WhatsApp

WhatsApp heeft twee miljard gebruikers en maakt zijn opmars in klantcontact. Een platform dat je dus niet mag missen. Met onze WhatsApp for Business-integratie blend je het met al je andere kanalen.

Steam-connect API

Met onze API koppel je je andere pakketten aan Steam-connect, zoals je CRM- of ERP-oplossing. We integreren ook standaard met Salesdock.

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Steam-connect

Read our blog posts.

We like to inspire you. That is why we write weekly blogs with tips, best practices & news from the world of customer contact. Use it to your advantage!

  • CCaaS

    CCaaS: what is it and what are the benefits?

    SaaS, CPaaS, UCaaS ... the as a service terms are flying around your ears these days. In case you have never heard of CCaaS, this blog will tell you everything you need to know.

  • Voice of the customer

    What is the Voice of the Customer and how do you deploy it?

    The Voice of the Customer (VoC) is a term you hear often in our world. But what does it mean? In this blog, we'll tell you from A to Z about the Voice of the Customer and how to use it to grow your business.

  • Callcenter CRM

    Maximize your efficiency with a call center CRM [GIDS]

    If you want to get more return from your customer contact, a call center CRM is not to be missed. In this guide, we'll tell you everything you need to know about implementing a CRM in your call center.

What our customers say

We can claim that we develop great software, but do our customers think so too? Thank goodness yes! Read their testimonials.

  • Lead Development Company

    “We go for quality in our conversations and so you have to work with the best software. The great thing about Steam-connect is that it is very scalable: we grew in terms of customer base and number of employees, and you can always add new employees and customers effortlessly."

  • SociaalPlus

    “Steam-connect is head and shoulders above the rest on several fronts. First of all, the flexibility, the cost price and also the possibilities for training. But especially their motivation and commitment to help set up the system and adapt it to our way of working.”

  • Roscom Promotion

    "We clicked immediately in the first conversations, our supply and demand of Steam-connect matched perfectly and it was arranged and installed in no time. With Steam-connect we were able to get started right away, but there was also room for possible further growth."