Customer complaints? Here are our 9 top strategies
Customer complaints are never nice. But . you can make the best of it. With the right strategies and tactics, you can turn customer complaints from a problem into an opportunity for growth. In this blog, we share our 9 practical strategies you can use to turn customer complaints into something positive.
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These KPIs should not be missing from your social media reporting
Your social media customer service is booming and you feel like you're going like a train. But are you sure? To ensure your success, it is important to measure everything properly. These are 3 KPIs that should not be missing from your social media reporting.
