• CCaaS

    CCaaS: what is it and what are the benefits?

    SaaS, CPaaS, UCaaS ... the as a service terms are flying around your ears these days. In case you have never heard of CCaaS, this blog will tell you everything you need to know.

  • Voice of the customer

    What is the Voice of the Customer and how do you deploy it?

    The Voice of the Customer (VoC) is a term you hear often in our world. But what does it mean? In this blog, we'll tell you from A to Z about the Voice of the Customer and how to use it to grow your business.

  • Callcenter CRM

    Maximize your efficiency with a call center CRM [GIDS]

    If you want to get more return from your customer contact, a call center CRM is not to be missed. In this guide, we'll tell you everything you need to know about implementing a CRM in your call center.

  • Social Media crisis managen

    Managing a social media crisis in 9 simple steps

    Oh no, you posted something on your social media channels and it falls completely the wrong way. You are going viral and not in the good way, the whole troll army is targeting you. Now what? Managing a social media crisis takes some skills, and in this blog we'll bring you up to speed.

These articles in your mailbox?

Leave your details and receive customer stories, interesting articles & offers in your inbox maximum once a month.

And have you had enough? Then you simply unsubscribe at any time.

  • Klanttevredenheid meten

    Measuring customer satisfaction: complete guide + best practices

    Customer satisfaction is one of the most distinguishing factors today, so to know if you are doing it right, you need to measure customer satisfaction. You can read how that works in this blog.

  • contactcenter trends

    These are the contact center trends for the coming years

    The world is changing and because of covid it is all happening even faster than ever. We breathe digital and everything has to be fast, direct and personal. The digital evolution also means an evolution in communication technology and channels. What does that evolution look like? We have listed a number of contact center trends for you that will shape the digital communication landscape in the coming years.

  • Hiya software

    New: branded outbound calling with Hiya

    Tell us honestly: what is the first thing you think of when you get a call from an unknown number? Unless you love surprises, chances are you won't pick up. And it's no different for most people. To increase your pickup rates from now on, we are now introducing Hiya software, which allows you to brand your outbound calls with your own logo and company name.

  • Customer experience trends

    11 trends that’ll shape the customer experience in the coming years

    Now that we're halfway through the year again, it's time to start thinking about the trends that will shape the customer experience in the coming years. Here are 11 customer experience trends we think will have a big impact.

  • NPS berekenen

    4 October 2022

    NPS: this is how to calculate your Net Promoter Score (+examples)

  • contactcenter gamification

    27 September 2022

    12 gamification ideas for your contact center

  • contactcenter trends

    6 September 2022

    These are the contact center trends for the coming years

  • Hiya software

    29 August 2022

    New: branded outbound calling with Hiya

  • Customer experience trends

    23 August 2022

    11 trends that’ll shape the customer experience in the coming years

  • predictive dialing

    23 August 2022

    “Predictive dialing should be banned!”