• Telefoon dood

    Why the telephone is alive and well – and will remain so

    Discussions about the telephone as a customer contact channel have been going on for years. Will the telephone, like the fax, the telegram and the floppy disk, end up in the museum? Spoiler: not for now.

  • klachten van klanten

    Customer complaints? Here are our 9 top strategies

    Customer complaints are never nice. But . you can make the best of it. With the right strategies and tactics, you can turn customer complaints from a problem into an opportunity for growth. In this blog, we share our 9 practical strategies you can use to turn customer complaints into something positive.

  • First Contact Resolution verbeteren

    7 tips to improve your First Contact Resolution

    Do you dream of a First Contact Resolution of 100%? The chance that you'll achieve that is low, but you can get close. Improving your First Contact Resolution becomes a breeze with our 7 tips.

  • VoIP veiligheidsrisico's

    9 VoIP security risks and how to solve them

    Calling is no longer done through a phone line, but simply through the Internet. VoIP is increasingly mainstream, but it comes with risks. We list the 9 main VoIP security risks and tell you right away what to do if you're screwed.

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  • Klantcontact Trends 2023 (2)

    12 customer contact trends & forecasts for 2023

    Taking your customer experience to the next level in 2023? Then you'll probably benefit from our 12 customer contact trends for 2023!

  • Callcenter CRM

    Maximize your efficiency with a call center CRM [GIDS]

    If you want to get more return from your customer contact, a call center CRM is not to be missed. In this guide, we'll tell you everything you need to know about implementing a CRM in your call center.

  • Social Media rapportages

    These KPIs should not be missing from your social media reporting

    Your social media customer service is booming and you feel like you're going like a train. But are you sure? To ensure your success, it is important to measure everything properly. These are 3 KPIs that should not be missing from your social media reporting.

  • Reputatiemanagement

    6 ways to improve your online reputation

    In this fast-paced, online world, reputation management has become a must. But what is it and how do you deploy it properly? We update you.

  • Aftersales

    7 March 2023

    Here’s how to use aftersales to generate more revenue

  • Klantcontact efficiënter maken

    13 February 2023

    9 ways Steam-connect makes your customer contact more efficient

  • Customer Centric uitgelicht

    10 February 2023

    Customer Centric: what does it mean and how do you become it?

  • CCaaS

    17 January 2023

    CCaaS: what is it and what are the benefits?

  • Voice of the customer

    21 December 2022

    What is the Voice of the Customer and how do you deploy it?

  • Callcenter CRM

    13 December 2022

    Maximize your efficiency with a call center CRM [GIDS]