What is the Voice of the Customer and how do you deploy it?
The Voice of the Customer (VoC) is a term you hear often in our world. But what does it mean? In this blog, we'll tell you from A to Z about the Voice of the Customer and how to use it to grow your business.
Maximize your efficiency with a call center CRM [GIDS]
If you want to get more return from your customer contact, a call center CRM is not to be missed. In this guide, we'll tell you everything you need to know about implementing a CRM in your call center.
Oh no, you posted something on your social media channels and it falls completely the wrong way. You are going viral and not in the good way, the whole troll army is targeting you. Now what? Managing a social media crisis takes some skills, and in this blog we'll bring you up to speed.
These are the contact center trends for the coming years
The world is changing and because of covid it is all happening even faster than ever. We breathe digital and everything has to be fast, direct and personal. The digital evolution also means an evolution in communication technology and channels. What does that evolution look like? We have listed a number of contact center trends for you that will shape the digital communication landscape in the coming years.
Tell us honestly: what is the first thing you think of when you get a call from an unknown number? Unless you love surprises, chances are you won't pick up. And it's no different for most people. To increase your pickup rates from now on, we are now introducing Hiya software, which allows you to brand your outbound calls with your own logo and company name.
11 trends that’ll shape the customer experience in the coming years
Now that we're halfway through the year again, it's time to start thinking about the trends that will shape the customer experience in the coming years. Here are 11 customer experience trends we think will have a big impact.