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5 best practices for approaching prospects in the B2B call center
You have a list of potential new clients as long as your arm, you're ready at the phone, and... Now what? How do you make sure the conversation becomes more than a standard sales pitch? How do you actually make contact? If these are questions you have ever asked yourself, you are in the right place. In this blog, we dive deep into the art of conversation within the b2b call center.
Why does direct marketing still remain an essential part of the marketing mix, even in an age full of digital alternatives? That's simple: it's one of the most effective ways to generate and convert leads. In this blog, we dive into the heart of what makes direct marketing so powerful.
Changing customer needs? Digital Transformation is your lifesaver
Changing customer needs: every business faces them. What was right today is suddenly wrong tomorrow. How do you deal with a customer base that suddenly turns 180 degrees? Digital transformation is going to help you.
7 effective strategies to improve your customer experience
In today's competitive marketplace, customer experience plays a crucial role. Organizations are increasingly focusing on creating a positive experience. But how exactly do you do that? We give you 7 strategies that will improve your customer experience.
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Research: only 8% of consumers use chatbot
In an era when technological advances and AI are booming, you would think that chatbots have become an indispensable part of customer service. However, a recent study by Gartner sheds a different light on this assumption.
Why the telephone is alive and well – and will remain so
Discussions about the telephone as a customer contact channel have been going on for years. Will the telephone, like the fax, the telegram and the floppy disk, end up in the museum? Spoiler: not for now.