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Steam-connect has had the valuable ISO 9001 and ISO 27001 certificates since 2016. These certificates undergo an external audit every year and recertification takes place once every three years. The recertification was successfully completed in November 2020. This means that Steam-connect has shown that it still has its quality management and information security in good order.
ISO 9001 quality management
ISO 9001 is the globally recognized standard in the field of quality management. With the ISO 9001 certification, Steam-connect demonstrates that it has integrated its quality management into its strategy and business processes. This guarantees the quality of the entire process, from product development to customer satisfaction.
ISO 27001 Information Security
ISO 27001 is a globally recognized standard for information security. With this certification, Steam-connect proves that the security of its customers’ data has the highest priority and that all risks are properly covered. Steam-connect thus meets all requirements regarding information security and the General Data Protection Regulation (GDPR). Comply with laws and regulations.
Contact, call centers and clients often involve the exchange of confidential information. The need for privacy and security is therefore great. If these companies want to comply with current legislation and regulations, then this ISO certification is an absolute requirement.
Steam-connect is one of the few suppliers in the contact center industry that is certified for the entire business chain: from the data server to the software. If the customer is also ISO-certified, we close the chain, including the workplace.