Get the most out of your omnichannel strategy
With Steam-connect omnichannel software you can effortlessly route all incoming contacts to the right agent. Whether a conversation is via Facebook Messenger, WhatsApp, Twitter or the telephone: the experience remains the same.
And that will benefit you a lot. Omnichannel routing and implementing an omnichannel strategy take your cloud contact center to the next level. Your agents will thank you, because they suddenly work a lot more efficiently. Happy agents, happy customers, what more could you want?