Omnichannel software

Are you always available on all channels?

With our omnichannel software you give your customers a seamless customer experience, on every channel. Steam-connect is the power source for every conversation with all customer contact channels in one solution.

Book your demo

Or request a quote

Omnichannel software

Are you always available on all channels?

Book your demo

Or request a quote

Omnichannel software

Are you always available on all channels?

Book your demo

Or request a quote

Omnichannel is truly omnichannel with us.

Create a unified and synchronized experience with Steam-connect omnichannel software. All information follows the conversation closely, regardless of the platform it takes place. That way you will never lose the storyline again.

Inbound

Customers still like to pick up the phone. But then they want to get to the right person quickly. With our innovative IVR, all your inbound traffic gets to the right agent.

Outbound

Get the most out of your outbound strategy through intelligent dialers. Our clients use it for customer contact, but also for appointment scheduling, lead generation or database enrichment.

Social Media

Steam-connect goes beyond just calling, so we integrate with social media channels such as Facebook, Twitter, Instagram and WhatsApp for Business.

Custom integration? We have your back

Text messages are still well read. Of course, we make good use of that in Steam-connect. Sending a reminder of an appointment made? No problem!

Receive and reply to all e-mails in one screen where other contacts are also handled.

Chat

Live chat is one of the fastest emerging customer contact channels. With Steam-connect you can easily add a chat widget to your website, so that customers get immediate answers to their questions.

Contactforms

Also, handle customer contact forms quickly and easily without your colleagues having to switch between screens and tools.

WhatsApp has two billion users and is making its rise in customer contact. A platform, therefore, you shouldn’t miss. With our WhatsApp for Business integration, you”ll blend it with all your other channels.

Steam-connect API

With our API, you link your other packages to Steam-connect, such as your CRM or ERP solution. We also integrate with Salesdock by default.

Omnichannel vs. multichannel

Multichannel is so 2021

A multichannel contact center can be reached on all channels, but they are separate from each other. All information is fragmented and what a customer says on Facebook has already been lost on Whatsapp.

It is different in an omnichannel contact center. Thanks to the software, you can keep track of every conversation seamlessly, from one interface. You can imagine how happy a customer is when he doesn’t have to tell the same story every time.

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Calendar synchronization

Link your calendar like a pro:

Microsoft Exchange, Office 365 & Google Calendar
Outlook for visit reports
Reserve space for travel time between your appointments
Third Party Access
Set a maximum number of appointments

Workforce management

Manage all your agents:

Extensive personnel administration
Important event notifications
Document management
Holiday and sickness registration
Schedule module and preparation salary administration

Call recording & listening in

Standard in the software:

Integrated call recordings
We keep your files for two months as standard, but longer is of course also possible
Optional: copy your recordings to your own location with SFTP

Steam-connect API

Integration makes coveting:

Full API
SOAP-support
Custom integration? We have your back

Omni-channel routing

Get the most out of your omnichannel strategy

With Steam-connect omnichannel software you can effortlessly route all incoming contacts to the right agent. Whether a conversation is via Facebook Messenger, WhatsApp, Twitter or the telephone: the experience remains the same.

And that will benefit you a lot. Omnichannel routing and implementing an omnichannel strategy take your cloud contact center to the next level. Your agents will thank you, because they suddenly work a lot more efficiently. Happy agents, happy customers, what more could you want?

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Safety first

We host your data on reliable Telecity servers in Amsterdam, so that your customer data is always in safe hands. Such a comforting feeling.

We are ISO 9001 and ISO 27001 certified
Two-factor authentication & password grid
Your data is on a Dutch server and we make a double backup every day
MS Clustered SQL server, which meets the highest security requirements

Fully cloud-based

Take advantage of the many benefits of the cloud: Steam-connect is available anytime, anywhere. You do not need your own servers, telephone exchange or IT staff.

Always free access to the latest updates
99.98% uptime
Monitoring via mobile devices
Available on Windows, macOS and Android

External Integrations

To make Steam-connect even more complete, we can integrate with a number of handy external services.

Postcode, IBAN and email checker
Social Media Trends
Registered mail
Travel time calculation

We are ready for you

Steam-connect is so easy to operate that you don’t need the IT department quickly. Can’t figure it out? Then give us a call, we will be happy to help you.

Regular support from 8.30am to 5pm
Free 24/7 breakdown service
Free training sessions every week to brush up on your knowledge
Consultancy, customization and customized campaign building