Home/Omnichannel software

Omnichannel software

Are you always available on all channels?

With our omnichannel software you give your customers a seamless customer experience, on every channel. Steam-connect is the power source for every conversation with all customer contact channels in one solution.

Steam-connect
Home/Omnichannel software

Omnichannel software

Are you always available on all channels?

With our omnichannel software you give your customers a seamless customer experience, on every channel. Steam-connect is the power source for every conversation with all customer contact channels in one solution.

Steam-connect
Home/Omnichannel software

Omnichannel software

Are you always available on all channels?

With our omnichannel software you give your customers a seamless customer experience, on every channel. Steam-connect is the power source for every conversation with all customer contact channels in one solution.

Steam-connect

Omnichannel is truly omnichannel with us.

Create a unified and synchronized experience with Steam-connect omnichannel software. All information follows the conversation closely, regardless of the platform it takes place. That way you will never lose the storyline again.

Inbound

Customers still like to pick up the phone. But then they want to quickly reach the right person. With our innovative IVR, all your inbound traffic goes to the right agent.

Outbound

Get the most out of your outbound strategy through intelligent dialers. Our customers use it for customer contact, but also for appointment planning, lead generation or database enrichment.

Social Media

Steam-connect goes beyond just calling, so we integrate with social media channels such as Facebook, Twitter, Instagram and WhatsApp for Business.

SMS

Text messages are still read well. Of course we make good use of that in Steam-connect. Send a reminder of an appointment made? No problem!

E-mail

Receive and reply to all e-mails in one screen where other contacts are also handled.

Chat

Live chat is one of the fastest emerging customer contact channels. With Steam-connect you can easily add a chat widget to your website, so that customers get immediate answers to their questions.

Contact forms

Also handle customer contact forms quickly and easily without your colleagues having to switch between screens and tools.

WhatsApp

WhatsApp has two billion users and is on the rise in customer contact. A platform that you should not miss. Blend it with all your other channels with our WhatsApp for Business integration.

Steam-connect API

With our API you can link your other packages to Steam-connect, such as your CRM or ERP solution. We also integrate with Salesdock as default.

Steam-connect
Steam-connect

Omnichannel vs. multichannel

Multichannel is so 2021

A multichannel contact center can be reached on all channels, but they are separate from each other. All information is fragmented and what a customer says on Facebook has already been lost on Whatsapp.

It is different in an omnichannel contact center. Thanks to the software, you can keep track of every conversation seamlessly, from one interface. You can imagine how happy a customer is when he doesn’t have to tell the same story every time.

SteamConnect tekstballon 01
Steam-connect favicon

Calendar synchronization

Link your calendar like a pro:

  • Microsoft Exchange, Office 365 & Google Calendar

  • Outlook for visit reports

  • Reserve space for travel time between your appointments

  • Third Party Access
  • Set a maximum number of appointments
Steam-connect favicon

Workforce management

Manage all your agents:

  • Extensive personnel administration
  • Important event notifications
  • Document management
  • Holiday and sickness registration
  • Schedule module and preparation salary administration
Steam-connect favicon

Call recording & listening in

Standard in the software:

  • Integrated call recordings

  • We keep your files for two months as standard, but longer is of course also possible

  • Optional: copy your recordings to your own location with SFTP

Steam-connect favicon

Steam-connect API

Integration makes coveting:

  • Full API

  • SOAP-support

  • Custom integration? We have your back

SteamConnect tekstballon 02

Omni-channel routing

Get the most out of your omnichannel strategy

With Steam-connect omnichannel software you can effortlessly route all incoming contacts to the right agent. Whether a conversation is via Facebook Messenger, WhatsApp, Twitter or the telephone: the experience remains the same.

And that will benefit you a lot. Omnichannel routing and implementing an omnichannel strategy take your cloud contact center to the next level. Your agents will thank you, because they suddenly work a lot more efficiently. Happy agents, happy customers, what more could you want?

Steam-connect favicon

Safety first

We host your data on reliable Telecity servers in Amsterdam, so that your customer data is always in safe hands. Such a comforting feeling.

  • We are ISO 9001 and ISO 27001 certified
  • Two-factor authentication & password grid
  • Your data is on a Dutch server and we make a double backup every day
  • MS Clustered SQL server, which meets the highest security requirements
Steam-connect favicon

Fully cloud-based

Take advantage of the many benefits of the cloud: Steam-connect is available anytime, anywhere. You do not need your own servers, telephone exchange or IT staff.

  • Always free access to the latest updates

  • 99.98% uptime
  • Monitoring via mobile devices
  • Available on Windows, macOS and Android
Steam-connect favicon

External Integrations

To make Steam-connect even more complete, we can integrate with a number of handy external services.

  • Postcode, IBAN and email checker

  • Social Media Trends
  • Registered mail
  • Travel time calculation
Steam-connect favicon

We are ready for you

Steam-connect is so easy to operate that you don’t need the IT department quickly. Can’t figure it out? Then give us a call, we will be happy to help you.

  • Regular support from 8.30am to 5pm
  • Free 24/7 breakdown service
  • Free training sessions every week to brush up on your knowledge

  • Consultancy, customization and customized campaign building

Omnichannel software

Frequently asked questions about omnichannel software.

Omnichannel is a customer experience strategy that connects all customer interactions across channels.

With an omnichannel strategy you do not conduct separate conversations over different channels, but you bundle those channels. For example, a customer can contact you through a chatbot, get their response back in the email, and respond back later through Facebook Messenger. Without anyone losing the thread.

Omnichannel software bundles all your contact channels in one interface. Whether your customer contacts you via Twitter, e-mail or live chat: you have all the information at hand in the same software.

Omnichannel software is suitable for any company with customer contact. We see that companies that hire a call center benefit from the software, but also companies that mainly have customer contact via social media use Steam-connect.

The implementation of omnichannel software is a breeze. We will plan a day together with you to help you on your way. Want to read more about the implementation? You can do that in our brochure .

The costs for omnichannel software depend on the number of seats. Curious about the costs? Our account managers are happy to calculate the ROI together with you. Request a quote .

SteamConnect tekstballon 03
Steam-connect

What our customers say

We can claim that we develop great software, but do our customers think so too? Thank goodness yes! Read their testimonials.

  • Lead Development Company

    “We go for quality in our conversations and so you have to work with the best software. The great thing about Steam-connect is that it is very scalable: we grew in terms of customer base and number of employees, and you can always add new employees and customers effortlessly."

  • SociaalPlus

    “Steam-connect is head and shoulders above the rest on several fronts. First of all, the flexibility, the cost price and also the possibilities for training. But especially their motivation and commitment to help set up the system and adapt it to our way of working.”

  • Roscom Promotion

    "We clicked immediately in the first conversations, our supply and demand of Steam-connect matched perfectly and it was arranged and installed in no time. With Steam-connect we were able to get started right away, but there was also room for possible further growth."