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Kickstart your social media customer service
As a business, it is important to provide excellent customer service to retain customers and build loyalty, I'm sure you've heard that an infinite number of times. One way to do this is to use social media. They help you easily connect with customers and provide a platform to quickly respond to complaints and inquiries.
How do you keep meeting the ever-increasing demands for customer support? And how do you make sure that your agents are not completely overwhelmed by customers trying to reach them through dozens of channels?