Audit the efficiency of your customer service department
Do you recognize that feeling? Feeling that your customer service department can and should perform better, but you're not exactly sure where to start? Feeling like your team is drowning in customer questions and complaints and there seems to be no end in sight? You are not alone.
The 10 Biggest Contact Center Challenges for 2023
The world of customer contact is changing at lightning speed, and contact centers must constantly keep up to date to make their customers happy. Overcoming communication challenges in your contact center is super important to stay ahead of the competition and satisfy your customers.
Customer Contact Trend Report 2023
Change is happening at a tremendous rate, and in the world of customer contact, it's keep up or drop out. In this report, we collect 12 customer contact trends for 2023.
Kickstart your social media customer service
As a business, it is important to provide excellent customer service to retain customers and build loyalty, I'm sure you've heard that an infinite number of times. One way to do this is to use social media. They help you easily connect with customers and provide a platform to quickly respond to complaints and inquiries.
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5 ingredients for a future-proof contact center
How do you keep meeting the ever-increasing demands for customer support? And how do you make sure that your agents are not completely overwhelmed by customers trying to reach them through dozens of channels?
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Checklist perfect customer experience
The perfect customer experience: that's what everyone wants. Our checklist will get you a long way this year.
