This guide is a perfect starting point. We tell you what you need to know about using social media for your customer service, and we provide tips and tricks to help you get the most out of your efforts. We are also exploring how social media can be used as part of an omnichannel strategy. By the end of this guide, you’ll have all the tools you need to start providing excellent service, no matter what (future) platform your conversation runs through.

After reading this white paper, you’ll know:

  • What trends we see in Social Media customer service in the next 5 years
  • How to set up a good social media customer service strategy
  • What mistakes you shouldn't make on Social Media (how convenient)

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