Home/Functionalities/E-mail

Inbound email software

Inbound email in Steam-connect.

With the inbound e-mail module in Steam-connect, agents can quickly view the e-mail history with a customer, completely blended with all other channels. This way you can understand and help your customers better and faster.

Or download the brochure

Home/Functionalities/E-mail

Inbound email software

Inbound email in Steam-connect.

With the inbound e-mail module in Steam-connect, agents can quickly view the e-mail history with a customer, completely blended with all other channels. This way you can understand and help your customers better and faster.

Or download the brochure

Steam-connect

Handling inbound email in Steam-connect.

Do you find it difficult to keep an overview between all contact channels? With Steam-connect inbound email software you can easily manage all your online customer conversations in one solution. Integrate your socials, WhatsApp for Business and live chat on your website. And be there where your customer is.

  • All in one interface

When you work with Steam-connect, your agents handle all contacts in the same screen. This also applies to your inbound e-mail. Suppose your customer calls or sends a message the next time, it all ends up in the same system. Quite convenient.

  • Easy to set up yourself

You can easily configure the inbound e-mail module in Steam-connect yourself, no matter how many inboxes you have.

  • Customizable

You can set a different signature for each e-mail box and import folders yourself.

  • Extensive reports

To measure is to know and to guess is to miss. Create useful reports yourself and monitor the quality of your services. This way you know exactly how your agents are performing and how your customer service is doing.

The best customer experience is a breeze with the right software

How busy is your contact center? How effective are your agents? And which campaign is the most successful? You want to know. With the extensive reporting module in Steam-connect you get your answers. You have insight into your complete contact center, you can create your own reports and thus ensure that you are always running at maximum power.

Or request a quote

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But Steam-connect can do much more.

Good customer contact is omnichannel , optimized & fun for agents. Find out what Steam-connect has in store for you.

Social Media

Steam-connect goes beyond just calling, so we integrate with social media channels such as Facebook, Twitter, Instagram and WhatsApp for Business.

Read more

Chat

Live chat is one of the fastest emerging customer contact channels. With Steam-connect you can easily add a chat widget to your website, so that customers get immediate answers to their questions.

Read more

WhatsApp

WhatsApp has two billion users and is on the rise in customer contact. A platform that you should not miss. Blend it with all your other channels with our WhatsApp for Business integration.

Read more