Customer contact via SMS

Always in the pocket of your customers.

Anyone can receive text messages. That is why it is an important means of contact with your customers and should not be missing in your customer contact strategy. With Steam-connect you complete the circle.

Or download the brochure

Customer contact via SMS

Always in the pocket of your customers.

Anyone can receive text messages. That is why it is an important means of contact with your customers and should not be missing in your customer contact strategy. With Steam-connect you complete the circle.

Or download the brochure

Steam-connect

Why customer contact via SMS?

Do you want to give your customers that little bit of extra attention and convenience? Then include the option to send an SMS in your customer contact strategy.

  • Exceed expectations

Suppose a customer has a problem and contacts your agent. In most cases, the agent solves the problem and the customer journey is (for now) over. But what if you send another text message after solving the problem, apologizing for the problem and a discount code for a repeat purchase? There is a good chance that this will lead to an impulse purchase and positive word of mouth!

  • More efficient conversations

You have probably already answered almost all customer questions on your website, but many people don’t have the time or inclination to search. So customers still keep reaching for their phones. And we understand that. Your agent can help the customer quickly by texting the link of the article in the knowledge base directly to the customer. That saves the customer searching again.

  • Reduce no-shows

Do you make telephone appointments with your customers? Then it is a good idea to send a confirmation message to confirm the appointment in writing. Make sure that the customer can immediately put the appointment in his agenda and the appointment is a lot more solid. You send a reminder the night before. Handy and attentive.

  • Follow up faster

Do you need additional information, such as a cancellation statement or a copy of an identity document? It can often take a while for a customer to forward all of this. And you also know: procrastination often leads to adjustment. That is why it is smart to send these kinds of questions via SMS. In this way, it suddenly becomes less non-binding and you help your customer to arrange these matters.

SMS should not be missing in your customer contact strategy

A text message has become an integral part of our daily life. Almost everyone has a cell phone and we text more often than we call. Where in the past it was mainly transmission and little reception, people now want to communicate with companies in the same, accessible way as they do with friends or family. With Steam-connect you go further than just sending appointment confirmations and service updates. Incorporate it into your omnichannel strategy and take your customer experience to the next level.

Or request a quote

SteamConnect tekstballon 05
Steam-connect

But Steam-connect can do much more.

Good customer contact is omnichannel , optimized & fun for agents. Find out what Steam-connect has in store for you.

Social Media

Steam-connect goes beyond just calling, so we integrate with social media channels such as Facebook, Twitter, Instagram and WhatsApp for Business.

Read more

Chat

Live chat is one of the fastest emerging customer contact channels. With Steam-connect you can easily add a chat widget to your website, so that customers get immediate answers to their questions.

Read more

WhatsApp

WhatsApp has two billion users and is on the rise in customer contact. A platform that you should not miss. Blend it with all your other channels with our WhatsApp for Business integration.

Read more