How does inbound call center software work?
Inbound call center software makes your call center a lot smarter. Thanks to Interactive Voice Response (IVR), in collaboration with skilled-based routing, incoming calls automatically reach the right employee. This way problems are solved faster. And that makes not only your customer happy.
With an incoming call, an agent immediately receives all relevant information and history of the customer in his screen. Whether a customer contacts you first via Facebook and later by telephone: you are always informed. That makes contact a lot more personal and easier.