Inbound callcenter software

Manage all your inbound traffic like a pro.

No more sighing on the other end of the line? It’s possible! Make an impression with our inbound call center software. This software ensures that all calls arrive at the right place. The result? A smile on the face of your customers. And on those of your agents.

Steam-connect

Inbound callcenter software

Manage all your inbound traffic like a pro.

No more sighing on the other end of the line? It’s possible! Make an impression with our inbound call center software. This software ensures that all calls arrive at the right place. The result? A smile on the face of your customers. And on those of your agents.

Steam-connect

Inbound callcenter software

Manage all your inbound traffic like a pro.

No more sighing on the other end of the line? It’s possible! Make an impression with our inbound call center software. This software ensures that all calls arrive at the right place. The result? A smile on the face of your customers. And on those of your agents.

Steam-connect

The components of inbound call center software.

Inbound call center software is not just a telephone exchange. It’s much more! Because we’ve listened to our customers for years, we know what you need to manage your call center.

Inbound

Customers still like to pick up the phone. But then they want to quickly reach the right person. With our innovative IVR, all your inbound traffic goes to the right agent.

Outbound

Get the most out of your outbound strategy through intelligent dialers. Our customers use it for customer contact, but also for appointment planning, lead generation or database enrichment.

Social Media

Steam-connect goes beyond just calling, so we integrate with social media channels such as Facebook, Twitter, Instagram and WhatsApp for Business.

SMS

Text messages are still read well. Of course we make good use of that in Steam-connect. Send a reminder of an appointment made? No problem!

E-mail

Receive and reply to all e-mails in one screen where other contacts are also handled.

Chat

Live chat is one of the fastest emerging customer contact channels. With Steam-connect you can easily add a chat widget to your website, so that customers get immediate answers to their questions.

Contact forms

Also handle customer contact forms quickly and easily without your colleagues having to switch between screens and tools.

WhatsApp

WhatsApp has two billion users and is on the rise in customer contact. A platform that you should not miss. Blend it with all your other channels with our WhatsApp for Business integration.

Steam-connect API

With our API you can link your other packages to Steam-connect, such as your CRM or ERP solution. We also integrate with Salesdock as default.

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Steam-connect

Inbound callcenter software

What is inbound call center software?

With inbound call center software you manage all your inbound functionalities from one tool. This can be multichannel or omnichannel . If you choose omnichannel, you choose the most optimal variant. That way, all your customer interactions remain bundled and it doesn’t matter to your customer when he or she switches channels.

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Smart Call Routing

Automatically route incoming traffic to the right agent. This way you never miss a call and you get the most out of your contact center.

  • Route based on skills or campaign

  • Prioritize your conversations

  • Reduce the number of missed calls

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Workforce management

With Steam-connect you not only manage your customers, but also your agents. Get notifications on important events and never forget a birthday. Hurrah!

  • Extensive personnel administration

  • Schedule module and preparation salary administration

  • Document management

  • Holiday and sickness registration

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Inbound callcenter software

How does inbound call center software work?

Inbound call center software makes your call center a lot smarter. Thanks to Interactive Voice Response (IVR), in collaboration with skilled-based routing, incoming calls automatically reach the right employee. This way problems are solved faster. And that makes not only your customer happy.

With an incoming call, an agent immediately receives all relevant information and history of the customer in his screen. Whether a customer contacts you first via Facebook and later by telephone: you are always informed. That makes contact a lot more personal and easier.

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Call recording & listening in

We like to learn from our experiences. It’s no different for your agents. With Steam-connect you can listen back to conversations from the past and give feedback on the content of the conversation. You can also listen in on a live conversation. And do you want to whisper something quickly? That too is possible.

  • Integrated call recordings

  • We keep your files for two months by default

  • … But longer is of course also possible

  • Optional: Copy your recordings to your own location using SFTP

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Integration with office telephony

Thanks to voice integration, your entire office uses the same VoIP telephone exchange. This allows your agents to easily transfer a customer to colleagues who are not in the customer contact department.

  • Platform independent: it doesn’t matter if you work on Apple OS, Windows or Linux

  • Phone lines, call forwarding and fixed-mobile integration

  • Completely manageable from our portal

Inbound callcenter software

Frequently asked questions about inbound call center software.

Inbound customer requests are handled in an inbound call center. Where customers used to do this by telephone and e-mail, today they also approach companies via social media and WhatsApp. That is also the reason that more and more companies are opting for omnichannel software that keeps track of everything.

You want your contact center to be as efficient as possible. Nothing is more annoying than agents who constantly have to switch tools because they are inundated with customer questions and lose the overview. It is therefore best to handle incoming requests with software such as Steam-connect, so that you only have to use one software solution. Your agent will thank you. And your customer too.

We provide standard technical support between 9:00 AM and 5:00 PM. In addition, we have a free 24/7 breakdown service and we start your implementation with a free two-day training on location. This way we can be sure that you get a flying start!

That never actually happens, but you can terminate your contract with us on a daily basis. So easy.

You get the most out of your inbound call center by future-proofing it with inbound call center software. An omnichannel contact center solution such as Steam-connect helps you integrate all your customer contact channels into one solution. This means you no longer have to switch continuously from screen to screen. That way your agents can give that little bit extra to the customer and your company is ready for the new era.

That depends entirely on the number of seats in your customer contact center. Our consultants calculate the ROI for you very easily and quickly. Please request a no-obligation quote .

Yes, of course! We integrate with Salesdock and OBI4wan as standard, but also have customers who have Steam connect linked to HubSpot. This is especially useful if you do a lot of telemarketing.

When you start working with us, we will come to your office for two days to implement the software and give you training. After those two days, you are completely able to set up campaigns yourself. Would you like to brush up on your knowledge? Then sign up for our weekly Education Days !

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What our customers say

We can claim that we develop great software, but do our customers think so too? Thank goodness yes! Read their testimonials.

  • Lead Development Company

    “We go for quality in our conversations and so you have to work with the best software. The great thing about Steam-connect is that it is very scalable: we grew in terms of customer base and number of employees, and you can always add new employees and customers effortlessly."

  • SociaalPlus

    “Steam-connect is head and shoulders above the rest on several fronts. First of all, the flexibility, the cost price and also the possibilities for training. But especially their motivation and commitment to help set up the system and adapt it to our way of working.”

  • Roscom Promotion

    "We clicked immediately in the first conversations, our supply and demand of Steam-connect matched perfectly and it was arranged and installed in no time. With Steam-connect we were able to get started right away, but there was also room for possible further growth."