Home/Contact center software

Contact center software

Make a party out of your agents’ lives.

Working in a contact center is not always a bed of roses. But with the right software you make the life of your agents a lot easier. Bundle all your contact channels in one solution and never lose control again.

Steam-connect
Home/Contact center software

Contact center software

Make a party out of your agents’ lives.

Working in a contact center is not always a bed of roses. But with the right software you make the life of your agents a lot easier. Bundle all your contact channels in one solution and never lose control again.

Steam-connect
Home/Contact center software

Contact center software

Make a party out of your agents’ lives.

Working in a contact center is not always a bed of roses. But with the right software you make the life of your agents a lot easier. Bundle all your contact channels in one solution and never lose control again.

Steam-connect

Steam connect can do it all.

It makes sense that you can call with our Steam-connect contact center software. But Steam-connect is completely omnichannel , so you can be reached on all (future) contact channels. This way you keep every conversation going.

Inbound

Customers still like to pick up the phone. But then they want to quickly reach the right person. With our innovative IVR, all your inbound traffic goes to the right agent.

Outbound

Get the most out of your outbound strategy through intelligent dialers. Our customers use it for customer contact, but also for appointment planning, lead generation or database enrichment.

Social Media

Steam-connect goes beyond just calling, so we integrate with social media channels such as Facebook, Twitter, Instagram and WhatsApp for Business.

SMS

Text messages are still read well. Of course we make good use of that in Steam-connect. Send a reminder of an appointment made? No problem!

E-mail

Receive and reply to all e-mails in one screen where other contacts are also handled.

Chat

Live chat is one of the fastest emerging customer contact channels. With Steam-connect you can easily add a chat widget to your website, so that customers get immediate answers to their questions.

Contact forms

Also handle customer contact forms quickly and easily without your colleagues having to switch between screens and tools.

WhatsApp

WhatsApp has two billion users and is on the rise in customer contact. A platform that you should not miss. Blend it with all your other channels with our WhatsApp for Business integration.

Steam-connect API

With our API you can link your other packages to Steam-connect, such as your CRM or ERP solution. We also integrate with Salesdock as default.

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Steam-connect

Contact center software

What is contact center software?

With contact center software you manage all your inbound and outbound interactions in one tool. This goes further than just calling, because customer interactions nowadays come in via different channels. So completely omnichannel. With Steam-connect you give your customers the flexibility to always hook up, wherever the conversation is.

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All in one interface

Omnichannel support allows you to communicate with customers across multiple channels with just one software tool. You offer your customers fast and helpful support. The proceeds? Your customers are more satisfied and even more fans! Contact center software allows you to provide better customer service and run a more successful call center.

  • For inbound and outbound telephony, social media, SMS, e-mail & contact forms

  • Make your services flexible and efficient with call blending, based on skills or campaign

  • Connect your existing CRM or ERP solution with our API

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Easy to deploy & manage

You can leave the IT department alone, because in Steam-connect you can arrange everything yourself. After signing the quote, our consultant will get you up and running within two days. And thanks to our training, we are sure that you can get started with confidence and pleasure afterwards.

  • Are you stuck? Our support department is always there for you

  • Weekly training to keep your skills up to speed

  • Consultancy, customization and campaign building on request

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Contact center software

How much does contact center software cost?

Steam-connect has only one pricing model: pay as you go. You have all the features and get the future features for free. Do you want to compare Steam-connect with other providers? Request a quote and we will calculate the benefit for you.

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Smart Call Routing

Automatically route incoming calls to agents using smart routing. Make sure a call gets to the right agent and avoid unnecessary transfers. The customer really likes it!

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Intelligent IVR

With an intelligent Interactive Voice Response (IVR), you can create personalized and complex IVR trees to accelerate and automate your voice channels. This saves you an enormous amount of time.

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Call recording

Contact center software records your conversations by default and stores them on a secure server. This way you can listen back to conversations quietly and provide your agents with feedback.

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Contact center reports

With the advanced reporting features, you can create in-depth reports on your performance. Keep track of key KPIs and agent productivity so you can make timely adjustments.

Contact center software

Frequently asked questions about contact center software.

Contact center software increases the volume of calls. Is someone not answering? Then use automated callbacks. And interactive voice response (IVR) makes it easier than ever to communicate with your customers.

We are ready for you. Steam-connect is available 24/7 during outages. In addition, we are available for questions during office hours. But we also promise you that you will only need us a little.

Yes, of course! We integrate standard with OBI4wan and Salesdock , but also have an advanced API so you can link your existing CRM system.

You can easily down and upgrade the number of agents. In addition, your contract can be terminated on a daily basis.

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What our customers say

We can claim that we develop great software, but do our customers think so too? Thank goodness yes! Read their testimonials.

  • Lead Development Company

    “We go for quality in our conversations and so you have to work with the best software. The great thing about Steam-connect is that it is very scalable: we grew in terms of customer base and number of employees, and you can always add new employees and customers effortlessly."

  • SociaalPlus

    “Steam-connect is head and shoulders above the rest on several fronts. First of all, the flexibility, the cost price and also the possibilities for training. But especially their motivation and commitment to help set up the system and adapt it to our way of working.”

  • Roscom Promotion

    "We clicked immediately in the first conversations, our supply and demand of Steam-connect matched perfectly and it was arranged and installed in no time. With Steam-connect we were able to get started right away, but there was also room for possible further growth."