Home/Conversational software

Conversational software

The customer contact solution for SMEs

Do you always want to be reachable on all channels? With Steam-connect you can organize all your customer interactions in one interface. This way you will never lose the storyline (or your customer) again.

Steam-connect
Home/Optioneel/Conversational software

Conversational software

The customer contact solution for SMEs

Do you always want to be reachable on all channels? With Steam-connect you can organize all your customer interactions in one interface. This way you will never lose the storyline (or your customer) again.

Steam connect visual 07
Home/Conversational software

Conversational software

The customer contact solution for SMEs.

Do you always want to be reachable on all channels? With Steam-connect you can organize all your customer interactions in one interface. This way you will never lose the storyline (or your customer) again.

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All your customer interactions in one interface.

Conversations no longer take place through one channel. Where you used to pick up the phone when you wanted to speak to a company, nowadays a conversation continuously changes channels. With Steam-connect you give your customers the flexibility to always hook up, wherever the conversation is.

Inbound

Klanten vinden het nog steeds fijn om de telefoon te pakken. Maar dan willen ze wel snel bij de goede persoon uitkomen. Met onze innovatieve IVR komt al je inbound verkeer bij de juiste agent terecht.

Outbound

Haal het maximale uit je outbound strategie door intelligente dialers. Onze klanten gebruiken het voor klantcontact, maar ook voor afspraakplanning, leadgeneratie of databaseverrijking.

Social Media

Steam-connect gaat verder dan alleen bellen en dus integreren we met socialmediakanalen zoals Facebook, Twitter, Instagram en WhatsApp for Business.

Custom integration? We have your back

Sms’jes worden nog steeds goed gelezen. Daar maken we natuurlijk goed gebruik van in Steam-connect. Een reminder van een gemaakte afspraak versturen? Geen probleem!

Email

Ontvang en beantwoord alle e-mail in één scherm waar ook andere contacten worden afgehandeld.

Chat

Live chat is een van de snelst opkomende klantcontactkanalen. Met Steam-connect voeg je eenvoudig een chatwidget toe aan je website, zodat klanten direct antwoord krijgen op hun vragen.

Contactformulieren

Handel ook contactformulieren voor klanten snel en makkelijk af zonder dat je collega’s tussen schermen en tools moeten wisselen.

WhatsApp

WhatsApp heeft twee miljard gebruikers en maakt zijn opmars in klantcontact. Een platform dat je dus niet mag missen. Met onze WhatsApp for Business-integratie blend je het met al je andere kanalen.

Steam-connect API

Met onze API koppel je je andere pakketten aan Steam-connect, zoals je CRM- of ERP-oplossing. We integreren ook standaard met Salesdock.

Steam-connect
Steam-connect

Conversational software

Steam-connect is more than just customer contact

Buy a CRM system, ticket system and telephone exchange? That is not necessary at all. With Steam-connect you get insight, overview and structure when following up leads, complaints and contact moments. And thanks to our integration with office telephony, the internal conversation never loses its storyline. This way you can be more attentive, show understanding immediately and offer the right insight. Empathetic and very effective.

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Omnichannel

You are available on your customer’s preferred channel. All conversations come in in one interface. Nice and clear!

  • For inbound and outbound telephony, social media, SMS, e-mail & contact forms

  • Make your services flexible and efficient with call blending, based on skills or campaign

  • Connect your existing CRM or ERP solution with our API

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Easy to manage

You don’t need the IT department, because in Steam-connect you can arrange everything yourself.

  • Are you stuck? Our support department is always there for you

  • Weekly training to keep your skills up to date

  • Consultancy, customization and campaign building on request

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Pay per use

No complicated contracts with us: you just pay per user per day. And you can terminate your contract any day.

  • No investments in a server park or expensive telephone exchange

  • Is it quiet? Then you pay less

  • We promise you will never have to pay for a new version

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Always & everywhere available

Steam connect is cloud based. So wherever you are, your service is second to none.

  • You don’t need your own servers, telephone exchange or technical staff

  • Integrate with your office telephony environment

  • Monitoring via mobile devices

  • 99.98% uptime

Steam-connect

What our customers say

We can claim that we develop great software, but do our customers think so too? Thank goodness yes! Read their testimonials.

  • Lead Development Company

    “We go for quality in our conversations and so you have to work with the best software. The great thing about Steam-connect is that it is very scalable: we grew in terms of customer base and number of employees, and you can always add new employees and customers effortlessly."

  • SociaalPlus

    “Steam-connect is head and shoulders above the rest on several fronts. First of all, the flexibility, the cost price and also the possibilities for training. But especially their motivation and commitment to help set up the system and adapt it to our way of working.”

  • Roscom Promotion

    "We clicked immediately in the first conversations, our supply and demand of Steam-connect matched perfectly and it was arranged and installed in no time. With Steam-connect we were able to get started right away, but there was also room for possible further growth."