Home/Conversational software

Conversational software

The customer contact solution for SMEs

Do you always want to be reachable on all channels? With Steam-connect you can organize all your customer interactions in one interface. This way you will never lose the storyline (or your customer) again.

Steam-connect
Home/Conversational software

Conversational software

The customer contact solution for SMEs

Do you always want to be reachable on all channels? With Steam-connect you can organize all your customer interactions in one interface. This way you will never lose the storyline (or your customer) again.

Steam connect visual 07
Home/Conversational software

Conversational software

The customer contact solution for SMEs.

Do you always want to be reachable on all channels? With Steam-connect you can organize all your customer interactions in one interface. This way you will never lose the storyline (or your customer) again.

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All your customer interactions in one interface.

Conversations no longer take place through one channel. Where you used to pick up the phone when you wanted to speak to a company, nowadays a conversation continuously changes channels. With Steam-connect you give your customers the flexibility to always hook up, wherever the conversation is.

Inbound

Customers still like to pick up the phone. But then they want to quickly reach the right person. With our innovative IVR, all your inbound traffic goes to the right agent.

Outbound

Get the most out of your outbound strategy through intelligent dialers. Our customers use it for customer contact, but also for appointment planning, lead generation or database enrichment.

Social Media

Steam-connect goes beyond just calling, so we integrate with social media channels such as Facebook, Twitter, Instagram and WhatsApp for Business.

SMS

Text messages are still read well. Of course we make good use of that in Steam-connect. Send a reminder of an appointment made? No problem!

E-mail

Receive and reply to all e-mails in one screen where other contacts are also handled.

Chat

Live chat is one of the fastest emerging customer contact channels. With Steam-connect you can easily add a chat widget to your website, so that customers get immediate answers to their questions.

Contact forms

Also handle customer contact forms quickly and easily without your colleagues having to switch between screens and tools.

WhatsApp

WhatsApp has two billion users and is on the rise in customer contact. A platform that you should not miss. Blend it with all your other channels with our WhatsApp for Business integration.

Steam-connect API

With our API you can link your other packages to Steam-connect, such as your CRM or ERP solution. We also integrate with Salesdock as default.

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Steam-connect

Conversational software

Steam-connect is more than just customer contact

Buy a CRM system, ticket system and telephone exchange? That is not necessary at all. With Steam-connect you get insight, overview and structure when following up leads, complaints and contact moments. And thanks to our integration with office telephony, the internal conversation never loses its storyline. This way you can be more attentive, show understanding immediately and offer the right insight. Empathetic and very effective.

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Omnichannel

You are available on your customer’s preferred channel. All conversations come in in one interface. Nice and clear!

  • For inbound and outbound telephony, social media, SMS, e-mail & contact forms

  • Make your services flexible and efficient with call blending, based on skills or campaign

  • Connect your existing CRM or ERP solution with our API

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Easy to manage

You don’t need the IT department, because in Steam-connect you can arrange everything yourself.

  • Are you stuck? Our support department is always there for you

  • Weekly training to keep your skills up to date

  • Consultancy, customization and campaign building on request

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Pay per use

No complicated contracts with us: you just pay per user per day. And you can terminate your contract any day.

  • No investments in a server park or expensive telephone exchange

  • Is it quiet? Then you pay less

  • We promise you will never have to pay for a new version

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Always & everywhere available

Steam connect is cloud based. So wherever you are, your service is second to none.

  • You don’t need your own servers, telephone exchange or technical staff

  • Integrate with your office telephony environment

  • Monitoring via mobile devices

  • 99.98% uptime

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What our customers say

We can claim that we develop great software, but do our customers think so too? Thank goodness yes! Read their testimonials.

  • Lead Development Company

    “We go for quality in our conversations and so you have to work with the best software. The great thing about Steam-connect is that it is very scalable: we grew in terms of customer base and number of employees, and you can always add new employees and customers effortlessly."

  • SociaalPlus

    “Steam-connect is head and shoulders above the rest on several fronts. First of all, the flexibility, the cost price and also the possibilities for training. But especially their motivation and commitment to help set up the system and adapt it to our way of working.”

  • Roscom Promotion

    "We clicked immediately in the first conversations, our supply and demand of Steam-connect matched perfectly and it was arranged and installed in no time. With Steam-connect we were able to get started right away, but there was also room for possible further growth."