Home/Functionalities/Outbound

Outbound callcenter software

Get the most out of your outbound callcenter.

Boost your sales and marketing efforts with our outbound callcenter software. This software integrates with your CRM systems. That way you will never lose the storyline again.

Or request a quote

Steam-connect
Home/Functionalities/Outbound

Outbound callcenter software

Get the most out of your outbound callcenter.

Boost your sales and marketing efforts with our outbound callcenter software. This software integrates with your CRM systems. That way you will never lose the storyline again.

Or request a quote

Steam-connect
Home/Functionalities/Outbound

Outbound callcenter software

Get the most out of your outbound callcenter.

Boost your sales and marketing efforts with our outbound callcenter software. This software integrates with your CRM systems. That way you will never lose the storyline again.

Or request a quote

Steam-connect

Boost your sales.

When you proactively approach your customers, you improve your customer satisfaction and ensure more customer loyalty. And more sales. With our callcenter software you can easily and efficiently organize your outbound communication from one interface.

  • More productive conversations

Steam-connect features a number of dialers, including auto and power dialers. They ensure that your outbound agents continuously perform at their maximum.

  • Integrate with your CRM system

You can integrate Steam-connect with your CRM system or quote system (such as Salesdock). That way you can immediately create and send a quote, giving you even more time to call.

  • Keep an eye out

Thanks to the dashboard in Steam-connect, you can keep an eye on everything. View the live stats and listen in on conversations from your agents. You can also whisper during conversations to give your agents a helping hand.

  • Super flexible

Steam connect is cloud based. So it doesn’t matter at all whether you have a callcenter on location or work with a hybrid method. The software is scalable: you can easily scale up and down the number of agents and you only pay for what you use. And we calculate your usage per day. We think that’s fair.

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Outbound callcenter software

What is outbound callcenter software?

You use outbound callcenter software for outgoing customer contact to sales prospects, leads or existing customers. This way you can proactively approach your customers for cross-selling, up-selling or a customer satisfaction survey. Most modern callcenter software combines both inbound and outbound, so you don’t miss a single request from your customers. Wherever they are. We supply telephone numbers for more than 140 countries.

Or request a quote

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Agenda planning

Would you like to schedule an appointment directly during a customer meeting? That’s no problem.

  • Can be linked with Microsoft Exchange, Office 365 & Google Calendar

  • Use Outlook for visit reports

  • Reserve space for travel time between your appointments

  • Set a maximum number of appointments

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Workforce management

With Steam-connect you not only manage your customers, but also your agents. Get notifications on important events and never forget a birthday.

  • Extensive personnel administration

  • Schedule module and preparation salary administration

  • Document management

  • Holiday and sickness registration

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Outbound callcenter software

How much does outbound call center software cost?

Steam-connect has only one pricing model: pay as you go. You have all the features and get the future features for free. Compare Steam-connect with other providers? Request a quote and we will calculate the benefit for you.

Or request a quote

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Call recording & listening in

We like to learn from our experiences. It’s no different for your agents. With Steam-connect you can listen back to conversations from the past and give feedback on the content of the conversation. You can also listen in on a live conversation. And do you want to whisper something quickly? That too is possible.

  • Integrated call recordings

  • We keep your files for two months by default

  • … But longer is of course also possible

  • Optional: Copy your recordings to your own location using SFTP

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Integrations

With our API you can link your other packages to Steam-connect, such as your CRM or ERP solution. We also integrate with Salesdock as default.

  • Data from Steam connect is automatically presented to Salesdock

  • Your entire outbound telemarketing in one interface

  • Full API with SOAP support

  • Custom link? We have your back

Outbound callcenter software

Frequently asked questions about outbound call center software.

An outbound callcenter deals with outgoing contacts with leads, prospects and existing customers. An outbound callcenter is used for market research, telemarketing and customer satisfaction surveys, among other things.

You want your contact center to be as efficient as possible. Nothing is more annoying than conversations that fail and conversations that don’t last. Thanks to outbound callcenter software such as Steam-connect, intelligent dialers allow you to optimize the call center.

We provide standard technical support between 9:00 AM and 5:00 PM. In addition, we have a free 24/7 breakdown service and we start your implementation with a free two-day training on location. This way we can be sure that you get a flying start!

That never actually happens, but you can terminate your contract with us on a daily basis. So easy.

You get the most out of your outbound call center by future-proofing it with outbound callcenter software. An omnichannel contact center solution such as Steam-connect helps you integrate all your customer contact channels into one solution. This means you no longer have to switch continuously from screen to screen. That way your agents can give that little bit extra and your company is ready for the new era.

That depends entirely on the number of seats in your customer contact center. Our consultants calculate the ROI for you very easily and quickly. Please request a no-obligation quote .

Yes, of course! We integrate with Salesdock and OBI4wan as standard, but also have customers who have Steam connect linked to HubSpot. This is especially useful if you do a lot of telemarketing.

When you start working with us, we will come to your office for two days to implement the software and give you training. After those two days, you are completely able to set up campaigns yourself. Would you like to brush up on your knowledge? Then sign up for our weekly Education Days !

Or request a quote

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What our customers say

We can claim that we develop great software, but do our customers think so too? Thank goodness yes! Read their testimonials.

  • Lead Development Company

    “We go for quality in our conversations and so you have to work with the best software. The great thing about Steam-connect is that it is very scalable: we grew in terms of customer base and number of employees, and you can always add new employees and customers effortlessly."

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  • SociaalPlus

    “Steam-connect is head and shoulders above the rest on several fronts. First of all, the flexibility, the cost price and also the possibilities for training. But especially their motivation and commitment to help set up the system and adapt it to our way of working.”

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  • Roscom Promotion

    "We clicked immediately in the first conversations, our supply and demand of Steam-connect matched perfectly and it was arranged and installed in no time. With Steam-connect we were able to get started right away, but there was also room for possible further growth."

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