Live chat software

Chat live with your website visitors.

The chat has become an indispensable part of contact with your customers. And that is not for nothing. Chatting is known and as a customer you will have your answer quickly. If you do it well as an organization, it boosts the customer experience. Steam-connect will help you. Place a chat widget on your website and simply answer incoming questions via Steam-connect.

Live chat software

Chat live with your website visitors.

The chat has become an indispensable part of contact with your customers. And that is not for nothing. Chatting is known and as a customer you will have your answer quickly. If you do it well as an organization, it boosts the customer experience. Steam-connect will help you. Place a chat widget on your website and simply answer incoming questions via Steam-connect.

Steam-connect

A chat to your liking.

  • Make it visual

Sometimes images speak louder than words. Help your visitors by sending images or screenshots with your chat message. You can also have the customer send an image so that you understand more quickly what the customer means.

  • Ask for feedback

Improve your customer experience by asking a visitor what he or she thought of the contact after a chat conversation. With the push of a button, the visitor can indicate how he experiences your chat. Easy for the customer, valuable for you. This way you can anticipate further and improve your service.

  • Completely in your house style

The widget can be completely adapted to your own house style. You decide where the widget appears on your website. Want to make it even more personal? You can even add a photo of the agent your customer is chatting with. And of course you can also use your own custom CSS.

  • Multitask like a pro

You don’t have to wait quietly for an answer during every chat session. While you are talking to your customer via your website, another asks a question via Facebook and you also receive an email. Nice and efficient!

Live chat is very popular

The numbers don’t lie. Did you know that 42% of internet users expect a chat function on a website? On mobile that is even 50%! Live chat has become the primary digital contact method for online customers. A whopping 46% of customers prefer live chat, compared to just 29% for email and 16% for social media. That seems to us enough reason to be easily accessible via the chat.

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Steam-connect

But Steam-connect can do much more.

Good customer contact is omnichannel , optimized & fun for agents. Find out what Steam-connect has in store for you.

Social Media

Steam-connect goes beyond just calling, so we integrate with social media channels such as Facebook, Twitter, Instagram and WhatsApp for Business.

E-mail

Receive and reply to all e-mails in one screen where other contacts are also handled.

WhatsApp

WhatsApp has two billion users and is on the rise in customer contact. A platform that you should not miss. Blend it with all your other channels with our WhatsApp for Business integration.